Essen Contact Center carries 850 Twilio Flex licensed seats at $55/seat, resulting in a fixed monthly cost of $46,750. Of those seats, only 652 agents logged any activity in January 2026 — leaving 198 licenses completely idle, each still drawing the full $55 charge. These ghost licenses alone cost $10,890 per month with zero return.
Twilio Flex offers an alternative Active-User-Hour (AUH) model priced at $1.00 per active hour. For agents who work fewer than 55 hours/month, AUH is strictly cheaper than the per-seat rate (55h × $1.00 = $55.00 break-even). Analysis of January activity shows 175 agents fall below this threshold, yet all are billed at the flat seat rate. A prior analysis applied an incorrect break-even of 68.75h, which would have left 29 of those agents — representing ~$836/month — on the wrong model.
A hybrid licensing model addresses both issues simultaneously: remove the 198 ghost licenses, migrate the 175 sub-55h agents to AUH, and retain per-seat billing only for the 477 agents who genuinely exceed the break-even. This restructuring reduces the monthly bill to $30,299 — a saving of $16,451/month or $197,416 annualised, a 35% reduction from the current spend with no change to agent tooling or workflows.
Active agents rose from 670 in January to 740 in February before dipping slightly to 730 in March (partial month). Ghost licenses dropped sharply from 180 to 110 in February, then edged up to 120 in March. Activity and talk hours tracked a similar pattern, with February flat against January (+542h activity, +94h talk), while March's lower totals (68,577h activity, 13,536h talk) reflect the truncated reporting period rather than a decline in agent productivity.
| Cost Metric | Jan 2026 | Feb 2026 | Mar 2026 (partial) | Jan→Feb | Feb→Mar | 3-Month Direction |
|---|---|---|---|---|---|---|
| Fixed Seat Cost | $46,750 | $46,750 | $46,750 | — Flat | — Flat | No change (fixed) |
| Ghost Waste | $9,900 | $6,050 | $6,600 | -$3,850 ↓ | +$550 ↑ | Decreased overall ↓ |
| Hybrid Model Cost | $30,303 | $33,209 | $34,055 | +$2,906 ↑ | +$846 ↑ | Increasing ↑ |
| Savings Opportunity | $16,447 | $13,541 | $12,695 | -$2,906 ↓ | -$846 ↓ | Shrinking ↓ |
| Cost / Active Agent | $69.78 | $63.18 | $64.04 | -$6.60 ↓ | +$0.86 ↑ | Improved overall ↓ |
| Cost / Activity Hour | $0.59 | $0.58 | $0.68 | -$0.01 ↓ | +$0.10 ↑ | Mar skewed by partial data |
The fixed seat cost remains $46,750/month — Essen's actual bill does not change regardless of agent activity. The cost line is flat; there is no month-to-month increase or decrease in what Essen pays today.
However, the savings opportunity is shrinking. As more agents become active (670 → 740 → 730), more seats are utilised and more agents cross the 55h break-even, making them cheaper on per-seat than AUH. The hybrid model cost rose from $30,303 in January to $34,055 in March, reducing the gap between the current bill and the optimised cost from $16,447 to $12,695 per month.
Ghost license waste improved significantly from January ($9,900) to February ($6,050), though it edged back up to $6,600 in March. This accounts for 14% of the total bill and remains the single easiest saving to capture.
The cost per active agent declined from $69.78 to $63.18 in February (as ghost seats were filled), then plateaued at $64.04 in March. This indicates improving seat utilisation. Cost per activity hour is artificially elevated in March ($0.68 vs $0.58) due to the partial month — normalising to a full month would bring it back in line.
Key takeaway: The actual bill is not increasing or decreasing — it is fixed. But the window to capture hybrid-model savings is narrowing. Each month that more agents activate under the flat seat model, the value case for AUH migration weakens. If the trend of rising active agents continues, the savings opportunity could drop below $10,000/month by mid-2026.
| Model | Calculation | Monthly Cost | vs. Current |
|---|---|---|---|
| Current – Per Seat (All) | 850 × $55 | $46,750.00 | — |
| AUH Only (All Agents) | 79,512h × $1.00 | $79,511.83 | +$32,761.83 MORE |
| Remove Ghost Licenses Only | 652 × $55 | $35,860.00 | -$10,890.00 |
| Hybrid Model (Recommended) | 477 seats × $55 + 175 agents on AUH | $30,298.68 | -$16,451.32 |
January 2026 reflects the actual spend under the current model. From February onwards the forecast applies the hybrid model — ghost licenses removed and sub-55h agents migrated to AUH. The cumulative saving line shows the total spend avoided across the year.
| Usage Bracket | Agents | Total Hours | Cost @ AUH | Cost @ Per-Seat |
|---|---|---|---|---|
| < 10h | 52 | 252.1h | $252.13 | $2,860.00 |
| 10 – 40h | 93 | 2,400.7h | $2,400.74 | $5,115.00 |
| 40 – 55h | 30 | 1,410.8h | $1,410.80 | $1,650.00 |
| 55 – 68.75h | 29 | 1,784.5h | $1,784.53 | $1,595.00 |
| 68.75 – 80h | 21 | 1,539.8h | $1,539.77 | $1,155.00 |
| 80 – 120h | 86 | 8,819.2h | $8,819.23 | $4,730.00 |
| 120 – 160h | 129 | 18,022.2h | $18,022.23 | $7,095.00 |
| 160 – 200h | 93 | 16,500.6h | $16,500.63 | $5,115.00 |
| 200h+ | 119 | 28,781.8h | $28,781.76 | $6,545.00 |
198 licensed seats recorded no activity in January 2026. These should be audited and deprovisioned unless a legitimate reason exists (extended leave, new hire onboarding, system issue). This is the fastest saving available with zero operational risk to active agents.
175 agents work under the 55h break-even. Switching them to AUH saves $5,561.32/month. Agents under 40h/month (145 agents) offer the highest per-agent savings.
| Agent | Role | Hours/Month | Current Seat Cost | AUH Cost | Monthly Saving |
|---|---|---|---|---|---|
| Kerin Munawar | Agent | 1.0h | $55.00 | $1.00 | $54.00 |
| Ismael A Cruz Moreno | Supervisor | 1.1h | $55.00 | $1.06 | $53.94 |
| Gurudatt Prasad | Supervisor | 1.2h | $55.00 | $1.19 | $53.81 |
| Serina Moya | Supervisor | 1.3h | $55.00 | $1.27 | $53.73 |
| Gabriel Sanchez Valdiviezo | Supervisor | 1.3h | $55.00 | $1.28 | $53.72 |
| Alexander Grebenkin | — | 1.3h | $55.00 | $1.33 | $53.67 |
| Zaara Irshad | Supervisor | 1.4h | $55.00 | $1.39 | $53.61 |
| Adrian Ochoa | Supervisor | 1.4h | $55.00 | $1.40 | $53.60 |
| Shalise M. Banks | — | 1.6h | $55.00 | $1.64 | $53.36 |
| Twesha Khanna | Supervisor | 1.7h | $55.00 | $1.66 | $53.34 |
| Teresa Adorno | Supervisor | 2.0h | $55.00 | $2.00 | $53.00 |
| Tynisha McCall | — | 2.2h | $55.00 | $2.17 | $52.83 |
| Yeachan Choi | Supervisor | 2.2h | $55.00 | $2.22 | $52.78 |
| Marieli Mercado | Agent | 2.3h | $55.00 | $2.28 | $52.72 |
| Shaya Been | Supervisor | 2.3h | $55.00 | $2.34 | $52.66 |
| Bella Czajkowski | Agent | 2.4h | $55.00 | $2.38 | $52.62 |
| Sahrish Iqrar | Agent | 2.4h | $55.00 | $2.43 | $52.57 |
| Venis McGill | — | 2.8h | $55.00 | $2.81 | $52.19 |
| Shubham Verma | Agent | 2.8h | $55.00 | $2.84 | $52.16 |
| Lecia Mckoy-Marsh | — | 3.1h | $55.00 | $3.11 | $51.89 |
| Damaris Guerrero | Supervisor | 3.5h | $55.00 | $3.55 | $51.45 |
| Abigail Cintron | Agent | 3.7h | $55.00 | $3.74 | $51.26 |
| Bernardita Mans | Supervisor | 4.0h | $55.00 | $3.97 | $51.03 |
| Carlos Castillo | Agent | 4.2h | $55.00 | $4.18 | $50.82 |
| Alexis Augustine | Supervisor | 4.2h | $55.00 | $4.20 | $50.80 |
| Shrey Sahgal | Supervisor | 4.4h | $55.00 | $4.44 | $50.56 |
| Karliz Castillo | — | 4.5h | $55.00 | $4.52 | $50.48 |
| Chelsey Cardenas | Agent | 4.6h | $55.00 | $4.56 | $50.44 |
| Tais Heredia | Agent | 5.1h | $55.00 | $5.10 | $49.90 |
| Loren Jacome | Supervisor | 5.7h | $55.00 | $5.70 | $49.30 |
| Thalia A. Maddox | — | 5.7h | $55.00 | $5.71 | $49.29 |
| Mandozai-Shoeb Mohammed-Khan | — | 5.8h | $55.00 | $5.80 | $49.20 |
| Tyra Bateau | Agent | 5.9h | $55.00 | $5.90 | $49.10 |
| Luis Rodriguez | Agent | 6.1h | $55.00 | $6.10 | $48.90 |
| Maria Hernandez | — | 6.8h | $55.00 | $6.78 | $48.22 |
| Marilyn Velazquez | Agent | 6.9h | $55.00 | $6.87 | $48.13 |
| Sulthana Pullisheri | — | 6.9h | $55.00 | $6.94 | $48.06 |
| Ricardo Luengo | Agent | 7.1h | $55.00 | $7.11 | $47.89 |
| Stephany Padilla | — | 7.2h | $55.00 | $7.19 | $47.81 |
| Hariprasad Rao | Supervisor | 7.2h | $55.00 | $7.21 | $47.79 |
| Devina Gordon | — | 7.3h | $55.00 | $7.26 | $47.74 |
| Nissi Webb | Supervisor | 7.4h | $55.00 | $7.36 | $47.64 |
| Nikkisha Nixon | Supervisor | 7.7h | $55.00 | $7.71 | $47.29 |
| Destiny Roldan | Agent | 8.1h | $55.00 | $8.12 | $46.88 |
| Ashlyn Marcela Vanegas Serrano | Supervisor | 8.6h | $55.00 | $8.59 | $46.41 |
| Baljeet Singh | Supervisor | 8.8h | $55.00 | $8.78 | $46.22 |
| Aura German | nan | 8.9h | $55.00 | $8.93 | $46.07 |
| Trina Selamy | Supervisor | 9.2h | $55.00 | $9.22 | $45.78 |
| Meranda Gutierrez | Agent | 9.3h | $55.00 | $9.31 | $45.69 |
| Faizan Tiwana | Supervisor | 9.7h | $55.00 | $9.75 | $45.25 |
| Rosmery Garcia Zayas | Supervisor | 9.8h | $55.00 | $9.82 | $45.18 |
| Gibran Paschall | Agent | 9.9h | $55.00 | $9.90 | $45.10 |
| Jennifer Noriega | Supervisor | 10.0h | $55.00 | $10.05 | $44.95 |
| Gardenia Parker | Agent | 10.2h | $55.00 | $10.17 | $44.83 |
| Jomara Voltus | Agent | 10.5h | $55.00 | $10.49 | $44.51 |
| Md Abdul Saleem | Agent | 11.0h | $55.00 | $10.98 | $44.02 |
| Jason Alvarado | Supervisor | 12.3h | $55.00 | $12.28 | $42.72 |
| Alieu P. Bah | — | 12.7h | $55.00 | $12.68 | $42.32 |
| Nadja Pena | Agent | 14.0h | $55.00 | $14.03 | $40.97 |
| Estephania De Moya Morales | Supervisor | 14.1h | $55.00 | $14.15 | $40.85 |
| Safourasadat Jazaeri | Agent | 14.5h | $55.00 | $14.47 | $40.53 |
| Sadia Islam | Agent | 14.5h | $55.00 | $14.55 | $40.45 |
| Gisela Planes | Insights Data Analyst | 15.3h | $55.00 | $15.27 | $39.73 |
| Shivanand Mishra | Agent | 15.6h | $55.00 | $15.56 | $39.44 |
| Roshaun Kraft | Supervisor | 15.6h | $55.00 | $15.63 | $39.37 |
| Himanshu Kumar | Agent | 15.9h | $55.00 | $15.87 | $39.13 |
| Michelle Ramos | Agent | 15.9h | $55.00 | $15.92 | $39.08 |
| Karin Cerrud | Supervisor | 16.2h | $55.00 | $16.24 | $38.76 |
| Alanna De Leon | Agent | 16.9h | $55.00 | $16.91 | $38.09 |
| Mukeem Raza | Agent | 17.2h | $55.00 | $17.18 | $37.82 |
| Jabia Islam Parika | Agent | 18.0h | $55.00 | $18.01 | $36.99 |
| Nkwinkeh JR | Agent | 18.5h | $55.00 | $18.50 | $36.50 |
| Amber Negron | Agent | 18.6h | $55.00 | $18.58 | $36.42 |
| Luna Dominguez-Veloz | — | 18.6h | $55.00 | $18.60 | $36.40 |
| Hemwantie Diane Persaud | Supervisor | 18.8h | $55.00 | $18.83 | $36.17 |
| Alejandro Rovira | Agent | 18.9h | $55.00 | $18.90 | $36.10 |
| Denisse Feliz | Agent | 18.9h | $55.00 | $18.91 | $36.09 |
| Danielle Kennedy | Agent | 18.9h | $55.00 | $18.94 | $36.06 |
| Perveen Rahman | Supervisor | 19.3h | $55.00 | $19.34 | $35.66 |
| Yanery DeMauricio | — | 19.4h | $55.00 | $19.38 | $35.62 |
| Moodwattie Churaman | — | 19.7h | $55.00 | $19.66 | $35.34 |
| Mohamed H Attaallah | Agent | 19.8h | $55.00 | $19.84 | $35.16 |
| Justine Brown | Agent | 20.2h | $55.00 | $20.18 | $34.82 |
| Christian Massiah | Supervisor | 20.3h | $55.00 | $20.26 | $34.74 |
| Srinivasa Nettem | Agent | 20.8h | $55.00 | $20.80 | $34.20 |
| Pankaj Bisht | Supervisor | 21.1h | $55.00 | $21.09 | $33.91 |
| Lourdes Berrios | — | 21.3h | $55.00 | $21.26 | $33.74 |
| Giselle Espinal | Agent | 21.6h | $55.00 | $21.64 | $33.36 |
| Flor Fernandez | Agent | 22.1h | $55.00 | $22.09 | $32.91 |
| Eliana Santos Salas | Agent | 22.3h | $55.00 | $22.28 | $32.72 |
| Poorna Siddamsetty | Agent | 22.7h | $55.00 | $22.67 | $32.33 |
| Ceyith Diaz | Agent | 24.0h | $55.00 | $24.01 | $30.99 |
| Josafat Castillo | Agent | 24.2h | $55.00 | $24.16 | $30.84 |
| Nolan Rodriguez | Agent | 24.2h | $55.00 | $24.17 | $30.83 |
| Nicole Sanderlin | Agent | 24.9h | $55.00 | $24.93 | $30.07 |
| Nana Mansa | Supervisor | 25.2h | $55.00 | $25.20 | $29.80 |
| Iris Torres | Agent | 25.5h | $55.00 | $25.50 | $29.50 |
| Cielo Ruiz Jimenez | Agent | 25.9h | $55.00 | $25.90 | $29.10 |
| Sumaia Sultana | Agent | 25.9h | $55.00 | $25.93 | $29.07 |
| Latonya Price | Supervisor | 26.3h | $55.00 | $26.31 | $28.69 |
| Deepak Kumar | Agent | 27.4h | $55.00 | $27.35 | $27.65 |
| Kyi Thar | Agent | 28.0h | $55.00 | $27.99 | $27.01 |
| Angela Amoros | Agent | 28.1h | $55.00 | $28.10 | $26.90 |
| Ahmed Z. Ibrahim | — | 28.1h | $55.00 | $28.12 | $26.88 |
| Syeda N Saher | Agent | 28.3h | $55.00 | $28.29 | $26.71 |
| Malisha Begum | Agent | 28.7h | $55.00 | $28.73 | $26.27 |
| Sadia Tasnim | Agent | 29.1h | $55.00 | $29.06 | $25.94 |
| Vishal Sonar | Agent | 29.6h | $55.00 | $29.59 | $25.41 |
| Azra M. Mili | — | 29.9h | $55.00 | $29.89 | $25.11 |
| Shana Mapsee | Supervisor | 30.1h | $55.00 | $30.07 | $24.93 |
| Allyson N Cubillo Orellana | Supervisor | 30.3h | $55.00 | $30.27 | $24.73 |
| Mariley Polanco Almonte | Supervisor | 30.7h | $55.00 | $30.74 | $24.26 |
| Chailyn Ovalle | Agent | 30.8h | $55.00 | $30.81 | $24.19 |
| Syed M. Kazmi | — | 30.9h | $55.00 | $30.87 | $24.13 |
| Elsie Maisonet | Agent | 31.1h | $55.00 | $31.12 | $23.88 |
| Nadialuz Colon | Agent | 31.2h | $55.00 | $31.19 | $23.81 |
| Georgina Kusi | Agent | 31.2h | $55.00 | $31.21 | $23.79 |
| Aditya Kumar | Agent | 31.4h | $55.00 | $31.44 | $23.56 |
| Kevin Ram | Agent | 31.5h | $55.00 | $31.47 | $23.53 |
| Michael Laureano Batista | Supervisor | 31.6h | $55.00 | $31.61 | $23.39 |
| Jacqueline Cardenas | Agent | 32.0h | $55.00 | $31.95 | $23.05 |
| Shanna Apodaca | Agent | 32.3h | $55.00 | $32.34 | $22.66 |
| Luis Ramirez | Agent | 32.9h | $55.00 | $32.90 | $22.10 |
| Ramiro Rivera | Agent | 32.9h | $55.00 | $32.94 | $22.06 |
| Ingrid Vargas | Agent | 33.0h | $55.00 | $33.01 | $21.99 |
| Katherine Candelario | Agent | 33.3h | $55.00 | $33.25 | $21.75 |
| Kelly Luke | Agent | 33.9h | $55.00 | $33.88 | $21.12 |
| Luis Caballero | Agent | 33.9h | $55.00 | $33.89 | $21.11 |
| Luz Nunez | Agent | 34.5h | $55.00 | $34.46 | $20.54 |
| Samira Shiraj | Agent | 34.5h | $55.00 | $34.52 | $20.48 |
| Osarobo M Izekor | Agent | 35.6h | $55.00 | $35.60 | $19.40 |
| Amanda Cuadra | Agent | 36.2h | $55.00 | $36.19 | $18.81 |
| Ivonne Colon | Agent | 36.8h | $55.00 | $36.79 | $18.21 |
| Ayesha Akter | Agent | 36.9h | $55.00 | $36.86 | $18.14 |
| Mason Grey | Agent | 37.4h | $55.00 | $37.41 | $17.59 |
| Scarla Binett | Agent | 38.0h | $55.00 | $37.99 | $17.01 |
| Jennifer Angueira | Supervisor | 38.4h | $55.00 | $38.38 | $16.62 |
| Vrushali Patel | Supervisor | 38.4h | $55.00 | $38.38 | $16.62 |
| Jhoeldy Paulino | Agent | 38.5h | $55.00 | $38.49 | $16.51 |
| Angel Ruiz | Supervisor | 38.8h | $55.00 | $38.80 | $16.20 |
| Ariel Salcedo Baez | Agent | 38.9h | $55.00 | $38.93 | $16.07 |
| Ugonna Nwosu | Agent | 38.9h | $55.00 | $38.95 | $16.05 |
| Aliyah Paredes | Agent | 39.0h | $55.00 | $39.02 | $15.98 |
| Saurabh Tomar | nan | 39.6h | $55.00 | $39.58 | $15.42 |
| Miguel Rodriguez (Health Home) | — | 40.0h | $55.00 | $39.99 | $15.01 |
| Aliyah Tomlin | Agent | 40.1h | $55.00 | $40.09 | $14.91 |
| Amitha Reddy Kajipur | Agent | 40.5h | $55.00 | $40.55 | $14.45 |
| Kandice B. Reid | — | 40.7h | $55.00 | $40.66 | $14.34 |
| Ricardo Resto | — | 41.1h | $55.00 | $41.12 | $13.88 |
| Owen Smith | Agent | 41.4h | $55.00 | $41.44 | $13.56 |
| Oluwabukunmi Dokun | — | 41.6h | $55.00 | $41.55 | $13.45 |
| Scarlet Soldevilla | Supervisor | 42.8h | $55.00 | $42.77 | $12.23 |
| Arun Goud | — | 43.6h | $55.00 | $43.55 | $11.45 |
| Veronica Fermin | Agent | 43.8h | $55.00 | $43.82 | $11.18 |
| Jhanvi Solanki | Agent | 44.2h | $55.00 | $44.17 | $10.83 |
| Jhon Cerna | Supervisor | 44.6h | $55.00 | $44.61 | $10.39 |
| Housseynatou Diallo | Agent | 45.4h | $55.00 | $45.39 | $9.61 |
| Tej Bahadur | Agent | 45.4h | $55.00 | $45.44 | $9.56 |
| Gardenia Gomez | Agent | 45.7h | $55.00 | $45.69 | $9.31 |
| Evette L. Sadler | — | 45.9h | $55.00 | $45.89 | $9.11 |
| Sidra Razaq | Agent | 46.1h | $55.00 | $46.05 | $8.95 |
| Katheree Garcia | — | 46.3h | $55.00 | $46.28 | $8.72 |
| Reginald Gyebi | — | 46.9h | $55.00 | $46.86 | $8.14 |
| Josephine Hammond | Agent | 47.5h | $55.00 | $47.46 | $7.54 |
| Sat Thein | Agent | 49.9h | $55.00 | $49.87 | $5.13 |
| Nura Hassan | Agent | 50.3h | $55.00 | $50.29 | $4.71 |
| Sara Atigo | Agent | 51.3h | $55.00 | $51.34 | $3.66 |
| Nilesh Prasad | Agent | 51.7h | $55.00 | $51.72 | $3.28 |
| Hailey Marquez | Agent | 52.0h | $55.00 | $51.99 | $3.01 |
| Ernest Rayford | Agent | 52.3h | $55.00 | $52.32 | $2.68 |
| Nataly Reyes | Agent | 53.3h | $55.00 | $53.34 | $1.66 |
| Nayeli Morales | Agent | 53.6h | $55.00 | $53.65 | $1.35 |
| Lyane Rivera | Agent | 53.8h | $55.00 | $53.84 | $1.16 |
| Wildy R. Clervil | — | 54.3h | $55.00 | $54.27 | $0.73 |
| Yaviela Castillo | Supervisor | 54.8h | $55.00 | $54.79 | $0.21 |
| Krystyna Rolon | Agent | 55.8h | $55.00 | $55.82 | $-0.82 |
| Yetzcani Lopez | Agent | 55.9h | $55.00 | $55.89 | $-0.89 |
| Zoraida Munoz | Supervisor | 56.1h | $55.00 | $56.06 | $-1.06 |
| Jazmary Lopez | Agent | 56.3h | $55.00 | $56.27 | $-1.27 |
| Alain Salinas | — | 57.4h | $55.00 | $57.43 | $-2.43 |
| Deonka Huggins | Agent | 57.5h | $55.00 | $57.53 | $-2.53 |
| Majien Brown | Agent | 57.5h | $55.00 | $57.54 | $-2.54 |
| Tamaddur Obeid | Agent | 57.9h | $55.00 | $57.91 | $-2.91 |
| Johnyce Pomerlee | Agent | 58.3h | $55.00 | $58.28 | $-3.28 |
| Rosemary U. Ogar | — | 58.5h | $55.00 | $58.53 | $-3.53 |
| Bright Awe | Agent | 59.0h | $55.00 | $59.01 | $-4.01 |
| Jackie Han | Supervisor | 59.8h | $55.00 | $59.78 | $-4.78 |
| Rutul Patel | Agent | 60.4h | $55.00 | $60.42 | $-5.42 |
| Varna Priyadarshini Kandanathan | Agent | 60.6h | $55.00 | $60.58 | $-5.58 |
| Anjli Sharma | — | 60.9h | $55.00 | $60.93 | $-5.93 |
| Leonardo Albino Secaira | Supervisor | 61.2h | $55.00 | $61.24 | $-6.24 |
| Candice Garcia | Agent | 61.7h | $55.00 | $61.74 | $-6.74 |
| Olive Umeh | Supervisor | 62.1h | $55.00 | $62.07 | $-7.07 |
| Alpha Madiou Barry | Agent | 62.6h | $55.00 | $62.57 | $-7.57 |
| Anuoluwapo S. Aruwajoye | — | 63.8h | $55.00 | $63.84 | $-8.84 |
| Sanan Ali | Agent | 64.6h | $55.00 | $64.58 | $-9.58 |
The 477 agents working more than 55h/month are significantly cheaper on per-seat. The 15 highest-usage agents illustrate how expensive AUH would be for this group.
| Agent | Role | Hours/Month | AUH Cost | Per-Seat Cost | Saving (Per-Seat) |
|---|---|---|---|---|---|
| Abiodun O. Elias | — | 578.1h | $578.07 | $55.00 | $523.07 saved w/ seat |
| Samy Oussoul | Agent | 459.8h | $459.79 | $55.00 | $404.79 saved w/ seat |
| Felipe F. Miron Linares | — | 447.0h | $447.00 | $55.00 | $392.00 saved w/ seat |
| Doris Gonzalez | Agent | 440.0h | $440.01 | $55.00 | $385.01 saved w/ seat |
| Julio Pun Suarez | Agent | 408.1h | $408.14 | $55.00 | $353.14 saved w/ seat |
| Raul Galvez | Agent | 298.7h | $298.70 | $55.00 | $243.70 saved w/ seat |
| Bashiru Blaize | Agent | 294.0h | $293.97 | $55.00 | $238.97 saved w/ seat |
| Rito Goti | Agent | 293.4h | $293.38 | $55.00 | $238.38 saved w/ seat |
| Keerthana Devi Merugu | Agent | 291.3h | $291.28 | $55.00 | $236.28 saved w/ seat |
| Carmelita Pinder | Agent | 280.5h | $280.51 | $55.00 | $225.51 saved w/ seat |
| Danielle M. Crews | — | 279.2h | $279.20 | $55.00 | $224.20 saved w/ seat |
| Arlene Nunez | Agent | 274.1h | $274.10 | $55.00 | $219.10 saved w/ seat |
| Ashley Cuervo | Agent | 269.5h | $269.50 | $55.00 | $214.50 saved w/ seat |
| Brandon Gutierrez | Agent | 269.3h | $269.27 | $55.00 | $214.27 saved w/ seat |
| Valeria Montoya | Agent | 269.1h | $269.10 | $55.00 | $214.10 saved w/ seat |
| Arafat Ali | Agent | 269.1h | $269.09 | $55.00 | $214.09 saved w/ seat |
| Maria Fernanda Lopez | Agent | 269.1h | $269.05 | $55.00 | $214.05 saved w/ seat |
| Evans Yaw Peprah | Agent | 267.8h | $267.83 | $55.00 | $212.83 saved w/ seat |
| Bertille Ayuk | Agent | 267.6h | $267.57 | $55.00 | $212.57 saved w/ seat |
| Jonathan David Palma Vargas | Agent | 263.5h | $263.50 | $55.00 | $208.50 saved w/ seat |
| Dolapo Lowe | Agent | 262.8h | $262.79 | $55.00 | $207.79 saved w/ seat |
| Sarai Gonzalez | Agent | 262.1h | $262.05 | $55.00 | $207.05 saved w/ seat |
| Tyeisha Bennett | Agent | 257.0h | $256.96 | $55.00 | $201.96 saved w/ seat |
| Camill Wood | Agent | 255.4h | $255.40 | $55.00 | $200.40 saved w/ seat |
| Osiris Rodriguez | Agent | 254.7h | $254.75 | $55.00 | $199.75 saved w/ seat |
| Jairo Abdiel Calero Hernandez | Agent | 252.2h | $252.19 | $55.00 | $197.19 saved w/ seat |
| Krystal Hinds | Agent | 251.4h | $251.39 | $55.00 | $196.39 saved w/ seat |
| Marilyn Castillo | Agent | 248.2h | $248.21 | $55.00 | $193.21 saved w/ seat |
| Stephanie Hollins | Agent | 247.1h | $247.09 | $55.00 | $192.09 saved w/ seat |
| Jacqueline Hamilton | Agent | 246.7h | $246.74 | $55.00 | $191.74 saved w/ seat |
| German Sandoval | — | 245.8h | $245.77 | $55.00 | $190.77 saved w/ seat |
| Rosa Sanchez | Agent | 245.1h | $245.06 | $55.00 | $190.06 saved w/ seat |
| Wilmer Morales | Agent | 244.3h | $244.26 | $55.00 | $189.26 saved w/ seat |
| Ezequiel Tejada | Agent | 243.0h | $243.02 | $55.00 | $188.02 saved w/ seat |
| Dilson Gonzalez | Agent | 241.9h | $241.91 | $55.00 | $186.91 saved w/ seat |
| Lolina Samudio | Agent | 241.7h | $241.73 | $55.00 | $186.73 saved w/ seat |
| Laura Castilla | Agent | 239.9h | $239.88 | $55.00 | $184.88 saved w/ seat |
| Francisco Hayseb Herrera Nicaragua | Agent | 239.4h | $239.36 | $55.00 | $184.36 saved w/ seat |
| Sared Gonzalez | Agent | 238.8h | $238.82 | $55.00 | $183.82 saved w/ seat |
| Sebastiam Marota | Agent | 237.0h | $237.04 | $55.00 | $182.04 saved w/ seat |
| Vanessa Carolina Sanchez Trana | — | 236.1h | $236.09 | $55.00 | $181.09 saved w/ seat |
| Darling del Carmen Anton Vargas | Agent | 235.7h | $235.72 | $55.00 | $180.72 saved w/ seat |
| Pedro Lopez | Agent | 235.5h | $235.51 | $55.00 | $180.51 saved w/ seat |
| Jessenia Isabel Araica Velasquez | Agent | 235.4h | $235.43 | $55.00 | $180.43 saved w/ seat |
| Milenis Licona | Agent | 233.3h | $233.34 | $55.00 | $178.34 saved w/ seat |
| Gilberth Ruiz | Agent | 232.8h | $232.80 | $55.00 | $177.80 saved w/ seat |
| Yarelee Castillo | Agent | 232.8h | $232.75 | $55.00 | $177.75 saved w/ seat |
| Audrey Corella | Agent | 232.5h | $232.53 | $55.00 | $177.53 saved w/ seat |
| Malvina Williams | Agent | 231.9h | $231.87 | $55.00 | $176.87 saved w/ seat |
| Ariana Sylejmani | Agent | 231.4h | $231.39 | $55.00 | $176.39 saved w/ seat |
| Maria Cubilla | Agent | 231.1h | $231.14 | $55.00 | $176.14 saved w/ seat |
| Victor Lenin Obando Lazo | Agent | 231.1h | $231.12 | $55.00 | $176.12 saved w/ seat |
| Dayanara Alejandra Aguila Arceyut | Agent | 230.6h | $230.60 | $55.00 | $175.60 saved w/ seat |
| Carlos Cordoba | Agent | 230.1h | $230.09 | $55.00 | $175.09 saved w/ seat |
| Nairobi Evans | Agent | 229.8h | $229.77 | $55.00 | $174.77 saved w/ seat |
| Aisha Fadia | Agent | 229.1h | $229.14 | $55.00 | $174.14 saved w/ seat |
| Lydiaree Oquendo | Agent | 228.2h | $228.24 | $55.00 | $173.24 saved w/ seat |
| Kachi Mgbadu | Agent | 228.2h | $228.18 | $55.00 | $173.18 saved w/ seat |
| Anthony Nwogwugwu | Agent | 227.1h | $227.11 | $55.00 | $172.11 saved w/ seat |
| Norman Husbands | Agent | 226.8h | $226.78 | $55.00 | $171.78 saved w/ seat |
| Onyebuchi Chukwukere | Agent | 226.3h | $226.27 | $55.00 | $171.27 saved w/ seat |
| Maria Paramo | Agent | 225.8h | $225.82 | $55.00 | $170.82 saved w/ seat |
| Alejandro Estribi | Agent | 225.8h | $225.80 | $55.00 | $170.80 saved w/ seat |
| Angel Leonardo Suazo Calero | Agent | 225.5h | $225.50 | $55.00 | $170.50 saved w/ seat |
| Rosa Isayana Chavarria Sequeira | Agent | 225.5h | $225.48 | $55.00 | $170.48 saved w/ seat |
| Jose Guerra | Agent | 225.5h | $225.46 | $55.00 | $170.46 saved w/ seat |
| Helga Ceballos | Agent | 225.4h | $225.36 | $55.00 | $170.36 saved w/ seat |
| Darisnell Santamaria | Agent | 225.2h | $225.22 | $55.00 | $170.22 saved w/ seat |
| Cristian Rodriguez | Agent | 224.6h | $224.58 | $55.00 | $169.58 saved w/ seat |
| Meyson Oniel Hurtado Santana | Agent | 224.5h | $224.48 | $55.00 | $169.48 saved w/ seat |
| Evelyn Rios | Agent | 223.6h | $223.56 | $55.00 | $168.56 saved w/ seat |
| Andrea Edwards | Agent | 223.0h | $223.04 | $55.00 | $168.04 saved w/ seat |
| Britney Martez | Agent | 222.8h | $222.82 | $55.00 | $167.82 saved w/ seat |
| Maria Belen Narvaez Membreno | Agent | 222.3h | $222.34 | $55.00 | $167.34 saved w/ seat |
| Jennifer Barrios | Agent | 222.0h | $222.02 | $55.00 | $167.02 saved w/ seat |
| Emilio Wright | Agent | 221.4h | $221.36 | $55.00 | $166.36 saved w/ seat |
| Stephanie Massiel Chang | Agent | 221.3h | $221.30 | $55.00 | $166.30 saved w/ seat |
| Fernando Picon | Agent | 221.0h | $221.04 | $55.00 | $166.04 saved w/ seat |
| Bryan Torres | Agent | 221.0h | $220.98 | $55.00 | $165.98 saved w/ seat |
| Joshet David Jerez | Agent | 220.1h | $220.06 | $55.00 | $165.06 saved w/ seat |
| Selene Nunez | Agent | 220.0h | $220.03 | $55.00 | $165.03 saved w/ seat |
| Diego Cervino | Agent | 220.0h | $220.02 | $55.00 | $165.02 saved w/ seat |
| Anielka Ortiz | Agent | 219.8h | $219.79 | $55.00 | $164.79 saved w/ seat |
| Serinela Rodriguez | Agent | 219.0h | $219.01 | $55.00 | $164.01 saved w/ seat |
| Jeff Merlo | Agent | 216.9h | $216.91 | $55.00 | $161.91 saved w/ seat |
| Effat Walia Nizia | Agent | 216.7h | $216.69 | $55.00 | $161.69 saved w/ seat |
| Raivon Raiton Tucker Britton | Agent | 216.2h | $216.18 | $55.00 | $161.18 saved w/ seat |
| Eleen Munoz | Agent | 216.2h | $216.17 | $55.00 | $161.17 saved w/ seat |
| Stephanie Scott | Agent | 215.9h | $215.93 | $55.00 | $160.93 saved w/ seat |
| Keyling Rodriguez | Agent | 215.8h | $215.81 | $55.00 | $160.81 saved w/ seat |
| Tiara Romero | Agent | 215.0h | $215.00 | $55.00 | $160.00 saved w/ seat |
| Gian Loo | Agent | 214.9h | $214.85 | $55.00 | $159.85 saved w/ seat |
| Mauricio Roman | Agent | 214.5h | $214.51 | $55.00 | $159.51 saved w/ seat |
| Acsah Mathews | Agent | 213.4h | $213.40 | $55.00 | $158.40 saved w/ seat |
| Jackson Martinez | Agent | 213.2h | $213.25 | $55.00 | $158.25 saved w/ seat |
| Yannelys De Icaza | Agent | 213.0h | $213.04 | $55.00 | $158.04 saved w/ seat |
| Socrates Osario | Agent | 212.6h | $212.63 | $55.00 | $157.63 saved w/ seat |
| Azeez O. Kasumu Iginla | — | 212.5h | $212.52 | $55.00 | $157.52 saved w/ seat |
| Adesimisola Ogundemuren | — | 211.7h | $211.69 | $55.00 | $156.69 saved w/ seat |
| Jose Aguilera | Agent | 211.3h | $211.25 | $55.00 | $156.25 saved w/ seat |
| Ricardo Castillo | Agent | 210.7h | $210.70 | $55.00 | $155.70 saved w/ seat |
| Jacqueline Estribi | Agent | 209.6h | $209.60 | $55.00 | $154.60 saved w/ seat |
| Ranisha Wheatle | — | 209.4h | $209.45 | $55.00 | $154.45 saved w/ seat |
| Helen Burgos | Agent | 209.3h | $209.28 | $55.00 | $154.28 saved w/ seat |
| Jose Felix Torres Lopez | Agent | 209.2h | $209.20 | $55.00 | $154.20 saved w/ seat |
| Teresa Rivera | Agent | 209.2h | $209.15 | $55.00 | $154.15 saved w/ seat |
| Yirlani Smith | Agent | 209.1h | $209.11 | $55.00 | $154.11 saved w/ seat |
| Yasir Gomez | Agent | 208.8h | $208.75 | $55.00 | $153.75 saved w/ seat |
| Olayide O. Olabumuyi | — | 207.7h | $207.75 | $55.00 | $152.75 saved w/ seat |
| Ashley Duarte | Agent | 207.3h | $207.34 | $55.00 | $152.34 saved w/ seat |
| Kosi Udogwu | Agent | 206.4h | $206.36 | $55.00 | $151.36 saved w/ seat |
| Yislainne Cueto | Agent | 205.3h | $205.31 | $55.00 | $150.31 saved w/ seat |
| Denise Buchanan | Agent | 205.3h | $205.29 | $55.00 | $150.29 saved w/ seat |
| Oluwatosin F. Odofin | — | 205.0h | $205.03 | $55.00 | $150.03 saved w/ seat |
| Asdread Berger | Agent | 204.7h | $204.70 | $55.00 | $149.70 saved w/ seat |
| Eric De Gracia | Agent | 203.5h | $203.54 | $55.00 | $148.54 saved w/ seat |
| Morena Belen Inmaculada Abud Casco | Agent | 202.6h | $202.57 | $55.00 | $147.57 saved w/ seat |
| Kateleen Vega | Agent | 202.2h | $202.23 | $55.00 | $147.23 saved w/ seat |
| Betty Nunez | Agent | 202.1h | $202.11 | $55.00 | $147.11 saved w/ seat |
| Takeshy Blake | Agent | 199.0h | $199.04 | $55.00 | $144.04 saved w/ seat |
| Marcia Barahona | Agent | 198.8h | $198.81 | $55.00 | $143.81 saved w/ seat |
| Marggie Correa | Agent | 198.7h | $198.70 | $55.00 | $143.70 saved w/ seat |
| Ifeanyi Chijioke Nwosu | Agent | 198.7h | $198.69 | $55.00 | $143.69 saved w/ seat |
| Krupa A. Mathew | — | 198.0h | $198.04 | $55.00 | $143.04 saved w/ seat |
| Ngozi Nwadiashi | Agent | 197.7h | $197.69 | $55.00 | $142.69 saved w/ seat |
| Henry F | — | 195.4h | $195.43 | $55.00 | $140.43 saved w/ seat |
| Kerry Rhodenizer | Agent | 195.0h | $194.99 | $55.00 | $139.99 saved w/ seat |
| Madeena Mitchell | Agent | 195.0h | $194.97 | $55.00 | $139.97 saved w/ seat |
| Ricardo Hamilton | Agent | 194.2h | $194.21 | $55.00 | $139.21 saved w/ seat |
| Lavanya Koteru | Agent | 194.1h | $194.12 | $55.00 | $139.12 saved w/ seat |
| Merveille Tchouda | Agent | 194.1h | $194.08 | $55.00 | $139.08 saved w/ seat |
| Jashaira Francis | Agent | 193.8h | $193.82 | $55.00 | $138.82 saved w/ seat |
| Daijour Robinson | Agent | 193.7h | $193.75 | $55.00 | $138.75 saved w/ seat |
| Dolly Dubey | Agent | 193.0h | $193.01 | $55.00 | $138.01 saved w/ seat |
| Jennifer St. Rose | — | 192.4h | $192.36 | $55.00 | $137.36 saved w/ seat |
| Shubham Kumar Gupta | Agent | 192.0h | $191.99 | $55.00 | $136.99 saved w/ seat |
| Sira Lamboglia | Agent | 192.0h | $191.96 | $55.00 | $136.96 saved w/ seat |
| Angueline Patterson | Agent | 190.4h | $190.44 | $55.00 | $135.44 saved w/ seat |
| Stephen Paez | Agent | 190.4h | $190.43 | $55.00 | $135.43 saved w/ seat |
| Enifome Eziashi | Agent | 190.3h | $190.34 | $55.00 | $135.34 saved w/ seat |
| Fabiola Castro | Agent | 189.2h | $189.20 | $55.00 | $134.20 saved w/ seat |
| Poojaben P. Patel | — | 188.1h | $188.09 | $55.00 | $133.09 saved w/ seat |
| Liliana Carbajal | Agent | 187.9h | $187.90 | $55.00 | $132.90 saved w/ seat |
| M Mosamuel Maring | Agent | 187.8h | $187.75 | $55.00 | $132.75 saved w/ seat |
| Shakera Joseph | Agent | 187.7h | $187.72 | $55.00 | $132.72 saved w/ seat |
| Anquetta Ngwenwo | Agent | 187.6h | $187.64 | $55.00 | $132.64 saved w/ seat |
| Sheyna Howard | Agent | 186.8h | $186.81 | $55.00 | $131.81 saved w/ seat |
| Natalia Navarro | Agent | 186.4h | $186.37 | $55.00 | $131.37 saved w/ seat |
| Keren Batista | Agent | 186.1h | $186.08 | $55.00 | $131.08 saved w/ seat |
| Cristhian Gonzalez | Agent | 185.1h | $185.10 | $55.00 | $130.10 saved w/ seat |
| Yuseff Samara | Agent | 184.4h | $184.43 | $55.00 | $129.43 saved w/ seat |
| Katherine Then | Agent | 184.2h | $184.18 | $55.00 | $129.18 saved w/ seat |
| Fannie Nunez | Agent | 182.7h | $182.69 | $55.00 | $127.69 saved w/ seat |
| Esther Khongsai | Agent | 180.9h | $180.93 | $55.00 | $125.93 saved w/ seat |
| Isaac Perez | Supervisor | 180.1h | $180.08 | $55.00 | $125.08 saved w/ seat |
| Tanya Chatterjee | Supervisor | 179.8h | $179.77 | $55.00 | $124.77 saved w/ seat |
| Josue Varela | Agent | 179.5h | $179.45 | $55.00 | $124.45 saved w/ seat |
| Ekari Malisita | Agent | 178.4h | $178.41 | $55.00 | $123.41 saved w/ seat |
| Kruthika Balakrishna | Agent | 178.1h | $178.11 | $55.00 | $123.11 saved w/ seat |
| Kashish Singh | Agent | 177.8h | $177.84 | $55.00 | $122.84 saved w/ seat |
| Gift Alumhense Orukpe | Agent | 177.7h | $177.67 | $55.00 | $122.67 saved w/ seat |
| Faustina Ogungbesan | Agent | 176.2h | $176.17 | $55.00 | $121.17 saved w/ seat |
| Worchuila Shaiza | Agent | 175.6h | $175.61 | $55.00 | $120.61 saved w/ seat |
| Ayodeji E. Olawumi | — | 175.4h | $175.44 | $55.00 | $120.44 saved w/ seat |
| Elaine Guzman Matos | Agent | 175.4h | $175.43 | $55.00 | $120.43 saved w/ seat |
| Elizabeth Mcrae | Agent | 175.1h | $175.09 | $55.00 | $120.09 saved w/ seat |
| Edwin Gordon | Agent | 174.5h | $174.49 | $55.00 | $119.49 saved w/ seat |
| Naina Singh | Agent | 174.4h | $174.40 | $55.00 | $119.40 saved w/ seat |
| Daniel Arcia | Agent | 174.3h | $174.30 | $55.00 | $119.30 saved w/ seat |
| Katiuscka Perez | Agent | 173.9h | $173.94 | $55.00 | $118.94 saved w/ seat |
| Asma Nousheen | Agent | 173.2h | $173.15 | $55.00 | $118.15 saved w/ seat |
| Riza Puri | Agent | 173.0h | $173.02 | $55.00 | $118.02 saved w/ seat |
| Phyu Min Thet | Agent | 172.1h | $172.11 | $55.00 | $117.11 saved w/ seat |
| Arshad Kabir | Agent | 171.9h | $171.94 | $55.00 | $116.94 saved w/ seat |
| Sandra Candelario | Agent | 171.9h | $171.86 | $55.00 | $116.86 saved w/ seat |
| Noor Subha | Agent | 170.9h | $170.91 | $55.00 | $115.91 saved w/ seat |
| Babatunde Adigun | Agent | 170.5h | $170.45 | $55.00 | $115.45 saved w/ seat |
| Olga M. Bohorquez | — | 170.1h | $170.05 | $55.00 | $115.05 saved w/ seat |
| Karol Villaman | Agent | 170.0h | $170.04 | $55.00 | $115.04 saved w/ seat |
| Emmanuel Ofori | Agent | 169.9h | $169.86 | $55.00 | $114.86 saved w/ seat |
| Kenneth Irungbam | Agent | 169.8h | $169.85 | $55.00 | $114.85 saved w/ seat |
| Igho Ophiemu | Agent | 169.7h | $169.73 | $55.00 | $114.73 saved w/ seat |
| Nathan Udogwu | Agent | 169.7h | $169.71 | $55.00 | $114.71 saved w/ seat |
| Albaro Munoz | Agent | 169.6h | $169.64 | $55.00 | $114.64 saved w/ seat |
| Eric Lorio | Agent | 168.9h | $168.91 | $55.00 | $113.91 saved w/ seat |
| Rachel Almonte | Supervisor | 168.7h | $168.73 | $55.00 | $113.73 saved w/ seat |
| Chinanu I. Nwankwo | — | 168.5h | $168.50 | $55.00 | $113.50 saved w/ seat |
| Kaland Ferdinand | Agent | 167.6h | $167.56 | $55.00 | $112.56 saved w/ seat |
| Lalit Mohan Singh Bisht | Agent | 167.2h | $167.20 | $55.00 | $112.20 saved w/ seat |
| Rosa Cabrera | Agent | 166.9h | $166.91 | $55.00 | $111.91 saved w/ seat |
| Enedina Martinez | Agent | 166.4h | $166.40 | $55.00 | $111.40 saved w/ seat |
| Pratibha (Call Center) | — | 165.4h | $165.39 | $55.00 | $110.39 saved w/ seat |
| Francheska Cornelio | Agent | 164.7h | $164.72 | $55.00 | $109.72 saved w/ seat |
| Frederica Peal | Agent | 164.7h | $164.67 | $55.00 | $109.67 saved w/ seat |
| Zjhan Sullivan | Agent | 164.1h | $164.08 | $55.00 | $109.08 saved w/ seat |
| Maritza Saldana | Agent | 163.9h | $163.90 | $55.00 | $108.90 saved w/ seat |
| Kayon Hicks | Agent | 163.9h | $163.89 | $55.00 | $108.89 saved w/ seat |
| Fatoumata Sow | Agent | 163.8h | $163.77 | $55.00 | $108.77 saved w/ seat |
| Juan Ibanez | — | 163.7h | $163.69 | $55.00 | $108.69 saved w/ seat |
| Angely Wilmary Catano | Agent | 163.5h | $163.50 | $55.00 | $108.50 saved w/ seat |
| Fior Vasquez | Agent | 162.9h | $162.91 | $55.00 | $107.91 saved w/ seat |
| Amelia Morales Mateo | Agent | 162.8h | $162.79 | $55.00 | $107.79 saved w/ seat |
| Natachi Ramirez | Agent | 162.5h | $162.52 | $55.00 | $107.52 saved w/ seat |
| Mendelsohn Saul Rodriguez Ros | Agent | 162.5h | $162.49 | $55.00 | $107.49 saved w/ seat |
| Hakima Loutfi | Agent | 162.4h | $162.35 | $55.00 | $107.35 saved w/ seat |
| Ngangum Welashey | Agent | 162.0h | $161.95 | $55.00 | $106.95 saved w/ seat |
| Karina Lendof | Agent | 161.4h | $161.42 | $55.00 | $106.42 saved w/ seat |
| Kristoffer Dela Pena | Agent | 161.1h | $161.14 | $55.00 | $106.14 saved w/ seat |
| Moirangthem Raju Singh | Agent | 160.6h | $160.58 | $55.00 | $105.58 saved w/ seat |
| Jenee Waring | Agent | 160.2h | $160.20 | $55.00 | $105.20 saved w/ seat |
| Neipihoi Alice Singson | Supervisor | 160.2h | $160.19 | $55.00 | $105.19 saved w/ seat |
| Diantha Maxwell | Agent | 160.1h | $160.05 | $55.00 | $105.05 saved w/ seat |
| Jennifer Coello | Agent | 159.7h | $159.72 | $55.00 | $104.72 saved w/ seat |
| Stephanie Marrero | Agent | 158.3h | $158.34 | $55.00 | $103.34 saved w/ seat |
| Brahian Almonte | Agent | 158.2h | $158.17 | $55.00 | $103.17 saved w/ seat |
| Priscilla S. Adu | — | 158.1h | $158.13 | $55.00 | $103.13 saved w/ seat |
| Angelika Orejuela | Agent | 157.9h | $157.85 | $55.00 | $102.85 saved w/ seat |
| Destiny Bailey | Agent | 157.8h | $157.80 | $55.00 | $102.80 saved w/ seat |
| Ekeledirichukwu S Udogwu | Agent | 157.0h | $157.02 | $55.00 | $102.02 saved w/ seat |
| Genesis Hurtado | Agent | 156.7h | $156.71 | $55.00 | $101.71 saved w/ seat |
| Vivek Chandra | Agent | 156.2h | $156.21 | $55.00 | $101.21 saved w/ seat |
| Ana Fermin Gomez | Agent | 156.0h | $156.04 | $55.00 | $101.04 saved w/ seat |
| Jennice Washington | Agent | 155.8h | $155.84 | $55.00 | $100.84 saved w/ seat |
| Noely Rodriguez | Agent | 155.3h | $155.33 | $55.00 | $100.33 saved w/ seat |
| Samantha Martinez | Supervisor | 154.9h | $154.85 | $55.00 | $99.85 saved w/ seat |
| Herminia Blandford | Agent | 153.8h | $153.83 | $55.00 | $98.83 saved w/ seat |
| Joseph Varona | Agent | 153.7h | $153.74 | $55.00 | $98.74 saved w/ seat |
| Anna Liza Rosario | — | 153.6h | $153.64 | $55.00 | $98.64 saved w/ seat |
| Pricila Bone | Agent | 153.4h | $153.39 | $55.00 | $98.39 saved w/ seat |
| Marco A. Barreto | — | 153.4h | $153.38 | $55.00 | $98.38 saved w/ seat |
| Gilbert Encarnacion | Agent | 153.2h | $153.23 | $55.00 | $98.23 saved w/ seat |
| Timothy O. Olorundare | — | 152.7h | $152.71 | $55.00 | $97.71 saved w/ seat |
| Glenda Prias | Agent | 152.7h | $152.71 | $55.00 | $97.71 saved w/ seat |
| Bamitee Aikins | Agent | 152.5h | $152.54 | $55.00 | $97.54 saved w/ seat |
| Chukwudinma Obinwabueze | — | 152.5h | $152.53 | $55.00 | $97.53 saved w/ seat |
| Ansa Naveed | Agent | 152.2h | $152.21 | $55.00 | $97.21 saved w/ seat |
| David Rotenberg | — | 152.0h | $151.96 | $55.00 | $96.96 saved w/ seat |
| Chantell S. Wilson | — | 151.3h | $151.31 | $55.00 | $96.31 saved w/ seat |
| Andrew Rojas | Agent | 151.0h | $150.96 | $55.00 | $95.96 saved w/ seat |
| Tiffany Adames | — | 150.9h | $150.87 | $55.00 | $95.87 saved w/ seat |
| Angie Sene | Agent | 150.4h | $150.43 | $55.00 | $95.43 saved w/ seat |
| Gyemfuah Anim-Mireku | — | 149.9h | $149.91 | $55.00 | $94.91 saved w/ seat |
| Almlak Abugnaim | Agent | 148.9h | $148.87 | $55.00 | $93.87 saved w/ seat |
| Sunday E Nnadozie | Agent | 148.7h | $148.73 | $55.00 | $93.73 saved w/ seat |
| Jasmin Mercedes | Agent | 148.5h | $148.50 | $55.00 | $93.50 saved w/ seat |
| Priyanka Nalkar | Agent | 148.4h | $148.45 | $55.00 | $93.45 saved w/ seat |
| Alicia Rivera | Agent | 148.0h | $148.00 | $55.00 | $93.00 saved w/ seat |
| Wander Molier | Agent | 148.0h | $147.98 | $55.00 | $92.98 saved w/ seat |
| Matilda Ayukonchong | Agent | 147.8h | $147.80 | $55.00 | $92.80 saved w/ seat |
| Zuleika Negron | Agent | 147.8h | $147.78 | $55.00 | $92.78 saved w/ seat |
| Mir Ali | Agent | 147.6h | $147.62 | $55.00 | $92.62 saved w/ seat |
| Shakina Ullagi | Agent | 147.4h | $147.40 | $55.00 | $92.40 saved w/ seat |
| Nia Drew | Agent | 147.3h | $147.27 | $55.00 | $92.27 saved w/ seat |
| Anneisha Prendergast | Agent | 147.0h | $147.04 | $55.00 | $92.04 saved w/ seat |
| Madelyn Santana | Agent | 146.3h | $146.28 | $55.00 | $91.28 saved w/ seat |
| Noura Sibawe | Agent | 146.2h | $146.25 | $55.00 | $91.25 saved w/ seat |
| Krystal Barker | Agent | 146.2h | $146.24 | $55.00 | $91.24 saved w/ seat |
| Hawa Keelson | Supervisor | 145.2h | $145.22 | $55.00 | $90.22 saved w/ seat |
| Osama Mahmoud | Agent | 145.1h | $145.08 | $55.00 | $90.08 saved w/ seat |
| Alondra Avila-Rincon | — | 144.7h | $144.73 | $55.00 | $89.73 saved w/ seat |
| Faraz Arshad | Agent | 144.6h | $144.61 | $55.00 | $89.61 saved w/ seat |
| Myrlene Mintor | Supervisor | 144.4h | $144.38 | $55.00 | $89.38 saved w/ seat |
| Nagarjuna Reddy Madathala | Agent | 144.3h | $144.35 | $55.00 | $89.35 saved w/ seat |
| Katherine Dieguez | Agent | 144.2h | $144.21 | $55.00 | $89.21 saved w/ seat |
| Sundaram Mishra | Agent | 144.2h | $144.21 | $55.00 | $89.21 saved w/ seat |
| Carmen Candelario | Agent | 143.8h | $143.75 | $55.00 | $88.75 saved w/ seat |
| Aquilina Fernandez | Agent | 143.4h | $143.35 | $55.00 | $88.35 saved w/ seat |
| Max Barrera | Agent | 143.0h | $143.03 | $55.00 | $88.03 saved w/ seat |
| Chandan Kumar | Agent | 142.7h | $142.74 | $55.00 | $87.74 saved w/ seat |
| Hijab Sheikh | Agent | 142.7h | $142.71 | $55.00 | $87.71 saved w/ seat |
| Eddy Cruz | Agent | 142.3h | $142.25 | $55.00 | $87.25 saved w/ seat |
| Lucinda Frimpong Mansoh | Agent | 141.8h | $141.80 | $55.00 | $86.80 saved w/ seat |
| Jeremy Villanueva | Agent | 140.9h | $140.87 | $55.00 | $85.87 saved w/ seat |
| Sukhmani Arora | Agent | 139.5h | $139.54 | $55.00 | $84.54 saved w/ seat |
| Rahnuma Shahrin | Agent | 138.7h | $138.69 | $55.00 | $83.69 saved w/ seat |
| Juliana A. DiBella | — | 138.5h | $138.49 | $55.00 | $83.49 saved w/ seat |
| Kassandra Santana | Agent | 137.7h | $137.71 | $55.00 | $82.71 saved w/ seat |
| Nadia Mahmud | Agent | 137.6h | $137.59 | $55.00 | $82.59 saved w/ seat |
| Antoine Baker | Agent | 137.2h | $137.21 | $55.00 | $82.21 saved w/ seat |
| Isaura Correa-Rogel | — | 137.0h | $137.03 | $55.00 | $82.03 saved w/ seat |
| Ummun Al Rashida Bristy | Agent | 136.9h | $136.86 | $55.00 | $81.86 saved w/ seat |
| Onika McKinnon | — | 136.7h | $136.70 | $55.00 | $81.70 saved w/ seat |
| Yeisy S. Reynoso | — | 136.6h | $136.60 | $55.00 | $81.60 saved w/ seat |
| Rita Bhandari | Agent | 136.5h | $136.50 | $55.00 | $81.50 saved w/ seat |
| Doris Gyamfi | Agent | 136.5h | $136.47 | $55.00 | $81.47 saved w/ seat |
| Quinasha T Pimble | Agent | 135.8h | $135.76 | $55.00 | $80.76 saved w/ seat |
| Daniela Lagos | Agent | 135.7h | $135.69 | $55.00 | $80.69 saved w/ seat |
| Michael Davila | Agent | 135.6h | $135.57 | $55.00 | $80.57 saved w/ seat |
| Ama Boateng | Agent | 135.5h | $135.47 | $55.00 | $80.47 saved w/ seat |
| Stephanie Amoako | Agent | 135.2h | $135.24 | $55.00 | $80.24 saved w/ seat |
| Robert Hernandez Nunez | Agent | 134.8h | $134.83 | $55.00 | $79.83 saved w/ seat |
| Sadiksha Jaiswal | Agent | 134.8h | $134.81 | $55.00 | $79.81 saved w/ seat |
| Akarsha Sundareswaran | Agent | 134.8h | $134.76 | $55.00 | $79.76 saved w/ seat |
| Luisa Checo | Agent | 134.3h | $134.28 | $55.00 | $79.28 saved w/ seat |
| Evelio Sanchez | Agent | 134.2h | $134.25 | $55.00 | $79.25 saved w/ seat |
| Sudarshan Shah | Agent | 133.7h | $133.67 | $55.00 | $78.67 saved w/ seat |
| Melissa Mejia | Agent | 133.5h | $133.47 | $55.00 | $78.47 saved w/ seat |
| Damilola Waybright | Agent | 133.0h | $133.04 | $55.00 | $78.04 saved w/ seat |
| Celestial Baffour-Gyau | — | 132.7h | $132.74 | $55.00 | $77.74 saved w/ seat |
| Kiara Escobar | Agent | 132.3h | $132.31 | $55.00 | $77.31 saved w/ seat |
| Ogochukwu Onwuka | Agent | 132.1h | $132.11 | $55.00 | $77.11 saved w/ seat |
| Asmita Khatri | Agent | 131.6h | $131.61 | $55.00 | $76.61 saved w/ seat |
| Rosa Cespedes | Agent | 131.3h | $131.34 | $55.00 | $76.34 saved w/ seat |
| Mariana Flores | — | 131.3h | $131.29 | $55.00 | $76.29 saved w/ seat |
| Elina Amvrosiadi | Agent | 131.2h | $131.23 | $55.00 | $76.23 saved w/ seat |
| Shehrin Rumi | Agent | 131.2h | $131.20 | $55.00 | $76.20 saved w/ seat |
| Delaine Lopez | Agent | 130.9h | $130.91 | $55.00 | $75.91 saved w/ seat |
| Ady Hansen | Agent | 130.6h | $130.58 | $55.00 | $75.58 saved w/ seat |
| Vanesa Tekock Acha | Agent | 130.4h | $130.43 | $55.00 | $75.43 saved w/ seat |
| Wajeeha Nasir | Agent | 130.4h | $130.39 | $55.00 | $75.39 saved w/ seat |
| Kaitlyn Santiago | Agent | 130.4h | $130.38 | $55.00 | $75.38 saved w/ seat |
| Ifra Razaq | Agent | 129.9h | $129.93 | $55.00 | $74.93 saved w/ seat |
| Manuel Razuri | Agent | 129.9h | $129.91 | $55.00 | $74.91 saved w/ seat |
| Ashley Salazar | Supervisor | 129.2h | $129.24 | $55.00 | $74.24 saved w/ seat |
| Adriana Estrella | Agent | 129.2h | $129.20 | $55.00 | $74.20 saved w/ seat |
| Lovia N. Gyimah | — | 129.1h | $129.11 | $55.00 | $74.11 saved w/ seat |
| Ihab Ahmed | Agent | 129.0h | $129.04 | $55.00 | $74.04 saved w/ seat |
| Imaan Mejias Figaro | Agent | 129.0h | $128.97 | $55.00 | $73.97 saved w/ seat |
| Oluwatosin F. Osegboun | — | 129.0h | $128.97 | $55.00 | $73.97 saved w/ seat |
| Yesenia Ramirez | Agent | 128.9h | $128.90 | $55.00 | $73.90 saved w/ seat |
| Laura Reyes | Supervisor | 128.8h | $128.84 | $55.00 | $73.84 saved w/ seat |
| Gayatri Palkar | Agent | 128.1h | $128.05 | $55.00 | $73.05 saved w/ seat |
| Dimon Jones | Agent | 127.3h | $127.27 | $55.00 | $72.27 saved w/ seat |
| Hilda Buelto | Agent | 126.5h | $126.50 | $55.00 | $71.50 saved w/ seat |
| Leticia Valerio Fernandez | Agent | 126.4h | $126.42 | $55.00 | $71.42 saved w/ seat |
| Ravi Ranjan Shukla | nan | 125.9h | $125.94 | $55.00 | $70.94 saved w/ seat |
| Emily Nicol | Agent | 125.9h | $125.93 | $55.00 | $70.93 saved w/ seat |
| Tania Chavez | Agent | 125.7h | $125.67 | $55.00 | $70.67 saved w/ seat |
| Yvonne Nji | Agent | 124.7h | $124.75 | $55.00 | $69.75 saved w/ seat |
| Lindsey Nwokeji | Agent | 124.4h | $124.42 | $55.00 | $69.42 saved w/ seat |
| Sadia Akram | Agent | 124.4h | $124.35 | $55.00 | $69.35 saved w/ seat |
| Poojitha Boddu | Supervisor | 123.6h | $123.58 | $55.00 | $68.58 saved w/ seat |
| Elizabeth Puente | Agent | 123.3h | $123.27 | $55.00 | $68.27 saved w/ seat |
| Cindy Nyame | Agent | 123.0h | $123.03 | $55.00 | $68.03 saved w/ seat |
| Fatoumata Tunkara | Agent | 122.8h | $122.81 | $55.00 | $67.81 saved w/ seat |
| Elizabeth Obeng | Agent | 122.7h | $122.69 | $55.00 | $67.69 saved w/ seat |
| Rushil Patel | Agent | 122.0h | $122.00 | $55.00 | $67.00 saved w/ seat |
| Anuj Upadhyay | Agent | 121.6h | $121.64 | $55.00 | $66.64 saved w/ seat |
| Yalexus L. Rolon | — | 121.6h | $121.58 | $55.00 | $66.58 saved w/ seat |
| Onyinye E. Ebiliekwe | — | 120.4h | $120.40 | $55.00 | $65.40 saved w/ seat |
| Roger Andrew Thompson | Supervisor | 120.2h | $120.21 | $55.00 | $65.21 saved w/ seat |
| Keyla Iglesias | Agent | 119.8h | $119.83 | $55.00 | $64.83 saved w/ seat |
| Kwasi O. Murray | — | 119.5h | $119.47 | $55.00 | $64.47 saved w/ seat |
| Jose Cortijo | Agent | 118.8h | $118.82 | $55.00 | $63.82 saved w/ seat |
| Newton Nyirenda | Agent | 118.5h | $118.48 | $55.00 | $63.48 saved w/ seat |
| Efe Yenigun | Agent | 117.8h | $117.77 | $55.00 | $62.77 saved w/ seat |
| Ismail Shokeye | Agent | 117.7h | $117.70 | $55.00 | $62.70 saved w/ seat |
| Sthefania Cardenas Gonzalez | Agent | 117.6h | $117.61 | $55.00 | $62.61 saved w/ seat |
| Lakshmi Pal | Agent | 117.5h | $117.49 | $55.00 | $62.49 saved w/ seat |
| Yanira Ramos | Agent | 117.0h | $117.04 | $55.00 | $62.04 saved w/ seat |
| Adenike Oshonaike | Agent | 116.9h | $116.93 | $55.00 | $61.93 saved w/ seat |
| Sonita A. Acha | — | 116.8h | $116.80 | $55.00 | $61.80 saved w/ seat |
| Chidinma N. Izima-Ukenta | — | 116.6h | $116.57 | $55.00 | $61.57 saved w/ seat |
| Carmen Rocio Frias Montano | Supervisor | 116.5h | $116.52 | $55.00 | $61.52 saved w/ seat |
| Charlotte Lopez | Agent | 116.3h | $116.27 | $55.00 | $61.27 saved w/ seat |
| Tamica Richardson | Agent | 116.2h | $116.21 | $55.00 | $61.21 saved w/ seat |
| Susana Ventura | Agent | 116.2h | $116.17 | $55.00 | $61.17 saved w/ seat |
| David Bonilla | Supervisor | 116.0h | $116.05 | $55.00 | $61.05 saved w/ seat |
| Doel Jaiswal | Agent | 115.8h | $115.82 | $55.00 | $60.82 saved w/ seat |
| Iyanna Wright | Agent | 115.4h | $115.41 | $55.00 | $60.41 saved w/ seat |
| Maria Fernanda Meran Garcia | Agent | 115.3h | $115.27 | $55.00 | $60.27 saved w/ seat |
| Elizabeth Gil | Supervisor | 114.7h | $114.68 | $55.00 | $59.68 saved w/ seat |
| Tawana St. Paul | — | 114.6h | $114.60 | $55.00 | $59.60 saved w/ seat |
| Muring Brenda | Agent | 114.5h | $114.52 | $55.00 | $59.52 saved w/ seat |
| Rosa Del Carmen Castillo | Agent | 114.0h | $113.99 | $55.00 | $58.99 saved w/ seat |
| Sydni Spencer | Agent | 113.6h | $113.56 | $55.00 | $58.56 saved w/ seat |
| Donielle Rochester | Agent | 113.0h | $112.99 | $55.00 | $57.99 saved w/ seat |
| Jacqueline Lawrence | Supervisor | 112.8h | $112.77 | $55.00 | $57.77 saved w/ seat |
| Madelyne Garcia | Agent | 112.0h | $112.03 | $55.00 | $57.03 saved w/ seat |
| Anant Srivastava | Agent | 111.7h | $111.70 | $55.00 | $56.70 saved w/ seat |
| Priscilla Alvarado | Agent | 111.4h | $111.36 | $55.00 | $56.36 saved w/ seat |
| Marianna Hernandez | Agent | 111.1h | $111.13 | $55.00 | $56.13 saved w/ seat |
| Ashley Sanon | Agent | 110.9h | $110.93 | $55.00 | $55.93 saved w/ seat |
| Javier Hernandez | Agent | 110.8h | $110.79 | $55.00 | $55.79 saved w/ seat |
| Nathaly Garcia Marquez | Agent | 109.8h | $109.79 | $55.00 | $54.79 saved w/ seat |
| Destiny Arroyo | Agent | 108.8h | $108.75 | $55.00 | $53.75 saved w/ seat |
| Tanjina Begum | Agent | 108.2h | $108.16 | $55.00 | $53.16 saved w/ seat |
| Anika Begum | Agent | 108.1h | $108.10 | $55.00 | $53.10 saved w/ seat |
| Susanna M Bayona | Supervisor | 107.9h | $107.91 | $55.00 | $52.91 saved w/ seat |
| Mim Akter | Agent | 105.7h | $105.72 | $55.00 | $50.72 saved w/ seat |
| Chiann Minns | Agent | 104.7h | $104.75 | $55.00 | $49.75 saved w/ seat |
| Ope Ikuejuyone | Agent | 104.1h | $104.06 | $55.00 | $49.06 saved w/ seat |
| Alex Sanchez | Agent | 102.0h | $102.03 | $55.00 | $47.03 saved w/ seat |
| Kamille Olivio | Agent | 101.7h | $101.68 | $55.00 | $46.68 saved w/ seat |
| Andreina Guzman | Agent | 101.0h | $101.03 | $55.00 | $46.03 saved w/ seat |
| Shahla Ahsan Rumpa | Agent | 100.3h | $100.34 | $55.00 | $45.34 saved w/ seat |
| Huda Al Khalidi | Supervisor | 99.4h | $99.42 | $55.00 | $44.42 saved w/ seat |
| Claire Fondong | Agent | 99.3h | $99.31 | $55.00 | $44.31 saved w/ seat |
| Vivian Kalu | Agent | 99.0h | $99.04 | $55.00 | $44.04 saved w/ seat |
| Maria O. De La Cruz De Baez | — | 98.2h | $98.18 | $55.00 | $43.18 saved w/ seat |
| Himanshu Kumar | Agent | 98.0h | $97.99 | $55.00 | $42.99 saved w/ seat |
| Hassan Anibaba | Agent | 97.7h | $97.74 | $55.00 | $42.74 saved w/ seat |
| Mim Akter | Agent | 97.6h | $97.56 | $55.00 | $42.56 saved w/ seat |
| Rhonda McDonald | — | 97.3h | $97.25 | $55.00 | $42.25 saved w/ seat |
| Gretchen Waring | Agent | 96.8h | $96.83 | $55.00 | $41.83 saved w/ seat |
| Tarisha Figuereo | Agent | 96.4h | $96.41 | $55.00 | $41.41 saved w/ seat |
| Grace Ogunsanya | Agent | 96.2h | $96.22 | $55.00 | $41.22 saved w/ seat |
| Demi Ruiz | Agent | 96.0h | $96.00 | $55.00 | $41.00 saved w/ seat |
| Brendalys Rosario | Agent | 95.4h | $95.41 | $55.00 | $40.41 saved w/ seat |
| Janet Ampomah | Agent | 95.4h | $95.37 | $55.00 | $40.37 saved w/ seat |
| Nastassia Malcolm | Agent | 94.9h | $94.86 | $55.00 | $39.86 saved w/ seat |
| Jairomi De Jesus | Agent | 94.4h | $94.40 | $55.00 | $39.40 saved w/ seat |
| Revital Abramov | Agent | 94.1h | $94.12 | $55.00 | $39.12 saved w/ seat |
| Jordin Fitz Coy | Agent | 93.2h | $93.17 | $55.00 | $38.17 saved w/ seat |
| Kristen Doway | Supervisor | 92.8h | $92.82 | $55.00 | $37.82 saved w/ seat |
| Arisleidy Castro | Agent | 92.4h | $92.43 | $55.00 | $37.43 saved w/ seat |
| Obiora G. Ozougwu | — | 92.1h | $92.06 | $55.00 | $37.06 saved w/ seat |
| Jaylani Del Valle | Agent | 91.2h | $91.25 | $55.00 | $36.25 saved w/ seat |
| Anitha Dsouza | Agent | 91.1h | $91.13 | $55.00 | $36.13 saved w/ seat |
| Fanta Taylor | Agent | 91.1h | $91.13 | $55.00 | $36.13 saved w/ seat |
| Jimmy Rodriguez | Agent | 91.1h | $91.06 | $55.00 | $36.06 saved w/ seat |
| Leandro Fermin | Agent | 89.8h | $89.83 | $55.00 | $34.83 saved w/ seat |
| Sahar Fayed | Agent | 88.6h | $88.56 | $55.00 | $33.56 saved w/ seat |
| Taghogho V. Apochi | — | 88.5h | $88.50 | $55.00 | $33.50 saved w/ seat |
| Vantage Ogunremi | Agent | 88.2h | $88.23 | $55.00 | $33.23 saved w/ seat |
| Kulsuma Begum | Agent | 87.4h | $87.40 | $55.00 | $32.40 saved w/ seat |
| Ashlley Sandoval | Agent | 85.9h | $85.95 | $55.00 | $30.95 saved w/ seat |
| Sweta Kalra | Agent | 85.6h | $85.63 | $55.00 | $30.63 saved w/ seat |
| Kaylene Collado | Agent | 85.1h | $85.06 | $55.00 | $30.06 saved w/ seat |
| Leonard Encarnacion | Agent | 84.9h | $84.88 | $55.00 | $29.88 saved w/ seat |
| Thwe Z. Win | — | 84.7h | $84.68 | $55.00 | $29.68 saved w/ seat |
| Tibile Camara | Agent | 84.6h | $84.63 | $55.00 | $29.63 saved w/ seat |
| Rhonda Miller | Agent | 83.9h | $83.94 | $55.00 | $28.94 saved w/ seat |
| Yasooba Maqsood | Agent | 83.7h | $83.73 | $55.00 | $28.73 saved w/ seat |
| Andrea Takhtar | Agent | 83.5h | $83.49 | $55.00 | $28.49 saved w/ seat |
| Salomi Kadakia | Agent | 82.5h | $82.53 | $55.00 | $27.53 saved w/ seat |
| Sanllery Rodriguez | Agent | 81.4h | $81.44 | $55.00 | $26.44 saved w/ seat |
| Lilian Udoji | Agent | 79.1h | $79.07 | $55.00 | $24.07 saved w/ seat |
| Smerlyn Jimenez Mateo | Agent | 78.6h | $78.60 | $55.00 | $23.60 saved w/ seat |
| Maria Binalingbing Frayna | Agent | 78.0h | $77.96 | $55.00 | $22.96 saved w/ seat |
| Joseph Cruz | Agent | 77.9h | $77.95 | $55.00 | $22.95 saved w/ seat |
| Yadira Lynch | Agent | 77.9h | $77.91 | $55.00 | $22.91 saved w/ seat |
| Gloria Velez | Agent | 77.4h | $77.44 | $55.00 | $22.44 saved w/ seat |
| Abhiram Endlur | — | 77.2h | $77.20 | $55.00 | $22.20 saved w/ seat |
| Marijose Gomez Cortes | Agent | 75.8h | $75.85 | $55.00 | $20.85 saved w/ seat |
| Diva Samara | Agent | 74.7h | $74.65 | $55.00 | $19.65 saved w/ seat |
| Christopher Laing | Agent | 73.7h | $73.75 | $55.00 | $18.75 saved w/ seat |
| Edward Cales | Agent | 72.6h | $72.58 | $55.00 | $17.58 saved w/ seat |
| Prashant Goswami | Agent | 71.7h | $71.65 | $55.00 | $16.65 saved w/ seat |
| Juska Jacques | Agent | 71.3h | $71.33 | $55.00 | $16.33 saved w/ seat |
| Rahil Patel | Agent | 70.3h | $70.27 | $55.00 | $15.27 saved w/ seat |
| Mohamed Amer | Agent | 70.0h | $69.96 | $55.00 | $14.96 saved w/ seat |
| Ola Jimoh | Agent | 69.1h | $69.14 | $55.00 | $14.14 saved w/ seat |
| Saiyeeda Tahrima | Agent | 69.0h | $69.01 | $55.00 | $14.01 saved w/ seat |
| Clemente Castillo | — | 69.0h | $68.98 | $55.00 | $13.98 saved w/ seat |
| Natasha Rios | Agent | 68.9h | $68.88 | $55.00 | $13.88 saved w/ seat |
| Nidia A. Teruel | — | 68.8h | $68.82 | $55.00 | $13.82 saved w/ seat |
| Daisy Najera | Agent | 68.8h | $68.79 | $55.00 | $13.79 saved w/ seat |
| Madeline Perez | Supervisor | 68.6h | $68.56 | $55.00 | $13.56 saved w/ seat |
| Talibeth Moreno | — | 67.9h | $67.94 | $55.00 | $12.94 saved w/ seat |
| David Frimpong-Manso | — | 67.8h | $67.79 | $55.00 | $12.79 saved w/ seat |
| Chrystal Dabel | Agent | 67.5h | $67.47 | $55.00 | $12.47 saved w/ seat |
| Anne Morales | Agent | 67.2h | $67.21 | $55.00 | $12.21 saved w/ seat |
| Antony Espino | Agent | 67.2h | $67.18 | $55.00 | $12.18 saved w/ seat |
| Ranjeet Kumar | Agent | 65.3h | $65.27 | $55.00 | $10.27 saved w/ seat |
| Khawara Mubeen | Agent | 65.1h | $65.10 | $55.00 | $10.10 saved w/ seat |
Agents spend only 19.1% of active time on live calls — the remainder is wrap-up, hold, admin, and non-call activities. Outbound dominates at 1.5:1 over inbound. This non-call time is still billable under AUH, reinforcing that per-seat is more cost-effective for high-activity agents. A per-minute model for pure outbound campaigns could be worth exploring separately.
The following 325 users hold active Twilio Flex licenses but recorded zero activity in January 2026. Each seat costs $65/month. Deprovisioning these licenses after review saves $21,125/month ($253,500/year) with zero impact on active operations.
| Name | Role | Division | Last Active | Monthly Cost | Saving if Removed | |
|---|---|---|---|---|---|---|
| Edwin Pacheco | epacheco@essenmed.com | Agent | DCE-ACO | 2025-02-11 | $65.00 | $65.00 |
| Disha Kanada | dkanada@essenmed.com | Supervisor | EMA Call Center | 2025-02-11 | $65.00 | $65.00 |
| Wendy Moreno | wmoreno@essenmed.com | Insights Data Analyst | — | 2025-02-11 | $65.00 | $65.00 |
| Adugna Getahun Deboch | adeboch@essenmed.com | Agent | EMA Call Center | 2025-02-11 | $65.00 | $65.00 |
| MA Kimberly Acenas | macenas@essenmed.com | Insights Data Analyst | — | 2025-02-11 | $65.00 | $65.00 |
| Allyssa Niebre | aniebre@essenmed.com | Insights Data Analyst | — | 2025-02-11 | $65.00 | $65.00 |
| Eddy Henry | ehenry@essenmed.com | Agent | DCE-ACO | 2025-02-11 | $65.00 | $65.00 |
| Vedant Rawal | vrawal@essenmed.com | Insights Data Analyst | — | 2025-02-11 | $65.00 | $65.00 |
| Moises Arceyut | moarceyut@essenmed.com | Supervisor | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2025-02-11 | $65.00 | $65.00 |
| Brayan Estrada | bestrada@essenmed.com | Supervisor | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2025-02-11 | $65.00 | $65.00 |
| Ashley Rojas | asrojas@essenmed.com | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2025-02-11 | $65.00 | $65.00 |
| Lenin Pacheco | lpacheco@essenmed.com | Supervisor | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2025-04-11 | $65.00 | $65.00 |
| Arun Kumar Yadav | aryadav@essenmed.com | Agent | IT | 2025-04-11 | $65.00 | $65.00 |
| Silvia Posada | sposada@essenmed.com | Supervisor | Growth EMA & BTC Scheduling | 2025-04-11 | $65.00 | $65.00 |
| Ricardo Mc Farlane | rmcfarlane@essenmed.com | Insights Data Analyst | — | 2025-04-11 | $65.00 | $65.00 |
| Adrian Jordan | ajordan@essenmed.com | Supervisor | Growth EMA & BTC Scheduling | 2025-04-11 | $65.00 | $65.00 |
| Amie Aguilera | aaguilera@essenmed.com | Supervisor | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2025-05-11 | $65.00 | $65.00 |
| Oscar Lopez | olopez@essenmed.com | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2025-05-11 | $65.00 | $65.00 |
| Kuldeep Singh Tomar | ktomar@essenmed.com | Agent | Cirrus Billing | 2025-05-11 | $65.00 | $65.00 |
| Jose Alejandro Rizo Tinoco | jtinoco@essenmed.com | Supervisor | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2025-05-11 | $65.00 | $65.00 |
| Gloria Mieles | gmieles@essenmed.com | Supervisor | Growth EMA & BTC Scheduling | 2025-06-11 | $65.00 | $65.00 |
| Anthony Delgado | adelgado@essenmed.com | Agent | Health Home | 2025-07-11 | $65.00 | $65.00 |
| Juan Perez | juperez@essenmed.com | Supervisor | Health Home | 2025-07-11 | $65.00 | $65.00 |
| Antonio Montalvo | amontalvo@essenmed.com | Agent | Health Home | 2025-07-11 | $65.00 | $65.00 |
| Shaira Pamela Nicolas Desuyo | sdesuyo@essenmed.com | Insights Data Analyst | — | 2025-08-11 | $65.00 | $65.00 |
| Abigail Garcia | abgarcia@nyreach.org | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2025-08-11 | $65.00 | $65.00 |
| Narciso Ortiz | naortiz@essenmed.com | Agent | Health Home | 2025-08-11 | $65.00 | $65.00 |
| Rose Anne Blanco Salvan | rsalvan@essenmed.com | Insights Data Analyst | — | 2025-08-11 | $65.00 | $65.00 |
| Satender Singh Bisht | sabisht@essenmed.com | Agent | Cirrus Billing | 2025-08-11 | $65.00 | $65.00 |
| Raisa Chowdhury | rchowdhury@essenmed.com | Supervisor | — | 2025-08-11 | $65.00 | $65.00 |
| Isneidy Nunez | inunez@essenmed.com | Agent | EMA Call Center | 2025-08-11 | $65.00 | $65.00 |
| Ilka Samayri Felix Almanzar | ialmanzar@essenmed.com | Agent | EMA Call Center | 2025-08-11 | $65.00 | $65.00 |
| Juan Lopez | julopez@essenmed.com | Supervisor | EMA Call Center | 2025-08-11 | $65.00 | $65.00 |
| Leslie Castillo Romero | leromero@essenmed.com | Agent | EMA Call Center | 2025-08-11 | $65.00 | $65.00 |
| Carlos E Hernandez | cahernandez@essenmed.com | Agent | EMA Call Center | 2025-08-11 | $65.00 | $65.00 |
| Yesly De Jesus Maria | ymaria@essenmed.com | Agent | EMA Call Center | 2025-08-11 | $65.00 | $65.00 |
| Jessica Marizan | jmarizan@essenmed.com | Agent | EMA Call Center | 2025-08-11 | $65.00 | $65.00 |
| Deepa Olamana | dolamana@essenmed.com | Agent | EMA Call Center | 2025-08-11 | $65.00 | $65.00 |
| Soribel A Grullon | sgrullon@essenmed.com | Agent | EMA Call Center | 2025-08-11 | $65.00 | $65.00 |
| Eriberto Miranda | emiranda@essenmed.com | Supervisor | EMA Call Center | 2025-08-11 | $65.00 | $65.00 |
| Behrad Jahangiri | bjahangiri@essenmed.com | Supervisor | EMA Call Center | 2025-09-11 | $65.00 | $65.00 |
| Caitlin Tavas | catavas@essenmed.com | Insights Data Analyst | — | 2025-09-11 | $65.00 | $65.00 |
| Shaina Sachdeva | ssachdeva@essenmed.com | Agent | People and Culture (HR) | 2025-09-11 | $65.00 | $65.00 |
| Ana Torres | antorres@essenmed.com | Agent | EMA/UC Call Center | 2025-10-11 | $65.00 | $65.00 |
| Adalisa P Tejeda | atejeda@essenmed.com | Agent | Health Home | 2025-10-11 | $65.00 | $65.00 |
| Yasser Alvarez Gomez | yagomez@essenmed.com | Supervisor | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2025-10-11 | $65.00 | $65.00 |
| Gabriela Ramos | gramos@essenmed.com | Agent | EMA/UC Call Center | 2025-10-11 | $65.00 | $65.00 |
| Jostin Martinez | jomartinez@essenmed.com | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2025-10-11 | $65.00 | $65.00 |
| Hridayashwari Chalise | hchalise@essenmed.com | Agent | Health Home | 2025-10-11 | $65.00 | $65.00 |
| Anais Bernard | anbernard@essenmed.com | Agent | Growth BTC Scheduling | 2025-10-11 | $65.00 | $65.00 |
| Sulafa Sabahelkheir | ssabahelkheir@essenmed.com | Agent | Health Home | 2025-10-11 | $65.00 | $65.00 |
| Dakota Wilcox | dwilcox@essenmed.com | Agent | Health Home | 2025-10-11 | $65.00 | $65.00 |
| Erika Bowen | ebowen@essenmed.com | Supervisor | EMA/UC Call Center | 2025-10-11 | $65.00 | $65.00 |
| Patricia Escudero | pescudero@essenmed.com | Agent | Health Home | 2025-11-11 | $65.00 | $65.00 |
| Nisei Starks | nstarks@essenmed.com | Agent | Health Home | 2025-11-11 | $65.00 | $65.00 |
| Kishal Jagdish Acharya | kacharya@essenmed.com | Agent | Health Home | 2025-11-11 | $65.00 | $65.00 |
| Fahrija Kamal | fkamal@essenmed.com | Supervisor | EMA Call Center | 2025-11-11 | $65.00 | $65.00 |
| Seth Morel | smorel@essenmed.com | Supervisor | EMA Call Center | 2025-11-11 | $65.00 | $65.00 |
| Praveen Verma | prverma@essenmed.com | Insights Data Analyst | — | 2025-11-11 | $65.00 | $65.00 |
| Hoswell Galeano | hgaleano@essenmed.com | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2025-11-11 | $65.00 | $65.00 |
| Nishant Kumar | nkumar@essenmed.com | Insights Data Analyst | — | 2025-11-11 | $65.00 | $65.00 |
| Nikolaos Migias | nmigias@essenmed.com | Supervisor | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2025-11-11 | $65.00 | $65.00 |
| Mahipal Singh Rawat | msrawat@essenmed.com | Insights Data Analyst | — | 2025-11-11 | $65.00 | $65.00 |
| Angeli Irizarry | airizarry@essenmed.com | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2025-11-11 | $65.00 | $65.00 |
| Freddy Fortoso | ffortoso@essenmed.com | Supervisor | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2025-11-11 | $65.00 | $65.00 |
| Lalitha Reddy Vidavaluru | lvidavaluru@essenmed.com | Agent | Health Home | 2025-11-11 | $65.00 | $65.00 |
| Rafael D Mota | rmota@essenmed.com | Agent | Health Home | 2025-11-11 | $65.00 | $65.00 |
| Deepti Jolly | djolly@essenmed.com | Insights Data Analyst | — | 2025-11-11 | $65.00 | $65.00 |
| Maria Calderon | mcalderon@essenmed.com | Supervisor | People and Culture (HR) | 2025-11-11 | $65.00 | $65.00 |
| Ashish Jolly | ajolly@essenmed.com | Insights Data Analyst | — | 2025-11-11 | $65.00 | $65.00 |
| Johanny Galvan | jgalvan@essenmed.com | Supervisor | BTC Call Center | 2025-11-11 | $65.00 | $65.00 |
| Shirley Lantigua | slantigua@essenmed.com | Agent | Health Home | 2025-11-11 | $65.00 | $65.00 |
| Lourdes Capacette | lcapacette@essenmed.com | Agent | People and Culture (HR) | 2025-11-11 | $65.00 | $65.00 |
| Britney Rivas | brivas@essenmed.com | Agent | Health Home | 2025-12-11 | $65.00 | $65.00 |
| La Starr Riley | lriley@essenmed.com | Agent | Health Home | 2025-12-11 | $65.00 | $65.00 |
| Tammy Bernardez | tbernardez@essenmed.com | Agent | Health Home | 2025-12-11 | $65.00 | $65.00 |
| Robert Varady | rvarady@essenmed.com | Supervisor | DCE-ACO | 2025-12-11 | $65.00 | $65.00 |
| Adi Reddy | adireddy@essenmed.com | Agent | — | 2025-12-11 | $65.00 | $65.00 |
| Ashish Juyal | ajuyal@essenmed.com | Agent | IT | 2025-12-11 | $65.00 | $65.00 |
| Yogesh Kaushik | ykaushik@essenmed.com | Agent | IT | 2025-12-11 | $65.00 | $65.00 |
| Mohammad Reza Tehranimoghadd | rtehranimoghadd@essenmed.com | Agent | Health Home | 2025-12-11 | $65.00 | $65.00 |
| Shubham Kumar Upadhyay | supadhyay@essenmed.com | Agent | IT | 2025-12-11 | $65.00 | $65.00 |
| Sai Rohini Godavarthi | sgodavarthi@essenmed.com | Insights Data Analyst | — | 2025-12-11 | $65.00 | $65.00 |
| Mohd Taufeeq Khan | mohkhan@essenmed.com | Agent | — | 2025-12-11 | $65.00 | $65.00 |
| Sabrianna Montaque | samontaque@essenmed.com | Agent | Health Home | 2025-12-11 | $65.00 | $65.00 |
| Assia Zanat | azanat@essenmed.com | Agent | Health Home | 2025-12-11 | $65.00 | $65.00 |
| Vivian A Unachukwu | vunachukwu@essenmed.com | Agent | Health Home | 2025-12-11 | $65.00 | $65.00 |
| Keith Tauscher | ketauscher@essenmed.com | Agent | — | 2025-12-11 | $65.00 | $65.00 |
| Joseph Edison | joedison@essenmed.com | Agent | — | 2025-12-11 | $65.00 | $65.00 |
| Mariah Valdivieso | mvaldivieso@essenmed.com | Agent | Health Home | 2025-12-11 | $65.00 | $65.00 |
| Yaqi Zhang | yzhang@essenmed.com | Insights Data Analyst | — | 2025-12-11 | $65.00 | $65.00 |
| Monasia Henley | mhenley@essenmed.com | Agent | Health Home | 2025-12-11 | $65.00 | $65.00 |
| Randall Klein | rklein@essenmed.com | Supervisor | Intention Healthcare | 2025-12-11 | $65.00 | $65.00 |
| Bradley Perez | brperez@essenmed.com | Supervisor | Health Home | 2025-12-11 | $65.00 | $65.00 |
| Sneha Bhakta | sbhakta@essenmed.com | Agent | Intention Healthcare | 2025-12-11 | $65.00 | $65.00 |
| Yanira Carpena Perez | yaperez@essenmed.com | Agent | Health Home | 2025-12-11 | $65.00 | $65.00 |
| Claudine Arnell | carnell@essenmed.com | Agent | Health Home | 2025-12-11 | $65.00 | $65.00 |
| Katetlin Thompson | katthompson@essenmed.com | Agent | EMA/UC Call Center | 2025-12-11 | $65.00 | $65.00 |
| Ellysse Gonzalez | elgonzalez@essenmed.com | Supervisor | Health Home | 2025-12-11 | $65.00 | $65.00 |
| Vishal P Desai | vdesai@essenmed.com | Supervisor | DCE-ACO | 2025-12-11 | $65.00 | $65.00 |
| Amr Amin | amamin@essenmed.com | Agent | Health Home | 2025-12-11 | $65.00 | $65.00 |
| Ashok Kumar Dass | adass@essenmed.com | Insights Data Analyst | — | 2025-12-11 | $65.00 | $65.00 |
| Melanie A Baez | mebaez@essenmed.com | Supervisor | People and Culture (HR) | 2025-12-11 | $65.00 | $65.00 |
| Christian Leon | chleon@essenmed.com | Agent | DCE-ACO | 2025-12-11 | $65.00 | $65.00 |
| Anushka Pundir | anpundir@essenmed.com | Agent | DCE-ACO | 2025-12-11 | $65.00 | $65.00 |
| Ann Marie Wilson | anwilson@essenmed.com | Supervisor | Health Home | 2025-12-11 | $65.00 | $65.00 |
| Jezenee Perkins | jperkins@essenmed.com | Agent | Health Home | 2025-12-11 | $65.00 | $65.00 |
| Stephanie Herrera | sherrera@essenmed.com | Insights Data Analyst | — | 2025-12-11 | $65.00 | $65.00 |
| Nataki Campbell | ncampbell@essenmed.com | Agent | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Denise Cabral | dcabral@essenmed.com | Supervisor | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Clarence Glean | cglean@essenmed.com | Supervisor | EMA/UC & BTC Call Center | 2026-01-11 | $65.00 | $65.00 |
| Rahul M R | rahulmr@essenmed.com | Supervisor | — | 2026-01-11 | $65.00 | $65.00 |
| Abhinav Chambyal | achambyal@essenmed.com | Agent | IT | 2026-01-11 | $65.00 | $65.00 |
| Arpit Jain | arjain@essenmed.com | Supervisor | Nursing Home | 2026-01-11 | $65.00 | $65.00 |
| Satwinder Singh | ssingh@essenmed.com | Supervisor | Nursing Home | 2026-01-11 | $65.00 | $65.00 |
| Shane Peters | speters@essenmed.com | Supervisor | Nursing Home | 2026-01-11 | $65.00 | $65.00 |
| Iswati Isunayna | iisunayna@essenmed.com | Agent | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Ashley Diaz | adiaz@essenmed.com | Agent | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Tiffany Torres | ttorres@essenmed.com | Agent | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Henry Almonte | healmonte@essenmed.com | Agent | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Denni Morillo | demorillo@essenmed.com | Agent | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Reginald Gayebi | rgayebi@essenmed.com | Agent | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Amie Faye | afaye@essenmed.com | Agent | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Corrissa Sanford Faber | cfaber@essenmed.com | Supervisor | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Shavon Manning | smanning@essenmed.com | Supervisor | Nursing Home | 2026-01-11 | $65.00 | $65.00 |
| Denise Owusua | dowusua@essenmed.com | Agent | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Estephania Mendez | esmendez@nyreach.org | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-01-11 | $65.00 | $65.00 |
| Kathryn C Santos | ksantos@essenmed.com | Supervisor | Guide Care | 2026-01-11 | $65.00 | $65.00 |
| Dana Thoria Gangoo | dgangoo@essenmed.com | Agent | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Breanna Roberts | broberts@nyreach.org | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-01-11 | $65.00 | $65.00 |
| Laura Brito | lbrito@essenmed.com | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-01-11 | $65.00 | $65.00 |
| Rudy Steven Hernandez Lopez | rulopez@essenmed.com | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-01-11 | $65.00 | $65.00 |
| Mirna Sotelo | msotelo@essenmed.com | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-01-11 | $65.00 | $65.00 |
| Ariel Fitzsimmons | afitzsimmons@essenmed.com | Agent | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Mercadise Bell | mbell@essenmed.com | Agent | Intention Healthcare | 2026-01-11 | $65.00 | $65.00 |
| Ketesha S Gordon | kgordon@essenmed.com | Supervisor | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Kazi Furkan | kfurkan@essenmed.com | Agent | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Siddhi Tamakuwala | stamakuwala@essenmed.com | Agent | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Princess Hanyabui | phanyabui@essenmed.com | Agent | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Silpeshkumar Patel | sipatel@essenmed.com | Supervisor | EMA Call Center | 2026-01-11 | $65.00 | $65.00 |
| Melissa C Lopez | melopez@essenmed.com | Supervisor | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Rajat Kumar Sharma | rajsharma@essenmed.com | Agent | — | 2026-01-11 | $65.00 | $65.00 |
| Natanael Jesus Granera Castil | nacastillo@essenmed.com | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-01-11 | $65.00 | $65.00 |
| Helton Andres Corea Picado | hpicado@essenmed.com | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-01-11 | $65.00 | $65.00 |
| Abiodun Sotuminu | asotuminu@essenmed.com | Agent | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Alyssa R Frias | afrias@essenmed.com | Agent | EMA Call Center | 2026-01-11 | $65.00 | $65.00 |
| Ramatoulay E Diallo | rdiallo@essenmed.com | Agent | EMA Call Center | 2026-01-11 | $65.00 | $65.00 |
| Joseph K Remison | jremison@essenmed.com | Agent | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Keyonie Stith | kstith@essenmed.com | Agent | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Vimarie Martinez | vmartinez@essenmed.com | Agent | Health Home | 2026-01-11 | $65.00 | $65.00 |
| Mandozai Shoeb Mohammed Khan | makhan@essenmed.com | Agent | Health Home | 2026-01-12 | $65.00 | $65.00 |
| Anastasia Ruiz | anaruiz@nyreach.org | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-01-13 | $65.00 | $65.00 |
| Maxwel Barainca | mbarainca@nyreach.org | Supervisor | Health Home | 2026-01-15 | $65.00 | $65.00 |
| Vanessa Crane | vcrane@essenmed.com | Agent | EMA/UC Call Center | 2026-01-19 | $65.00 | $65.00 |
| Juan Waugh | jwaugh@essenmed.com | Agent | EMA/UC Call Center | 2026-01-19 | $65.00 | $65.00 |
| Lauryn Rivera | laurivera@essenmed.com | Agent | Nursing Home | 2026-01-20 | $65.00 | $65.00 |
| Elizabeth Weingast | eweingast@essenmed.com | Supervisor | Intention Healthcare | 2026-01-20 | $65.00 | $65.00 |
| Jahlil Santiago | jasantiago@essenmed.com | Agent | Health Home | 2026-01-20 | $65.00 | $65.00 |
| Stacey Murillo | smurillo@essenmed.com | Agent | EMA Call Center | 2026-01-21 | $65.00 | $65.00 |
| Srushti Kotulkar | skotulkar@essenmed.com | Supervisor | EMA Call Center | 2026-01-26 | $65.00 | $65.00 |
| Luna Dominguez Veloz | lveloz@essenmed.com | Supervisor | DCE-ACO | 2026-01-26 | $65.00 | $65.00 |
| Siara De La Cruz | scruz@essenmed.com | Supervisor | Health Home | 2026-01-26 | $65.00 | $65.00 |
| Prateek Kumar | prakumar@essenmed.com | Supervisor | IT | 2026-01-27 | $65.00 | $65.00 |
| Lisa Fisher | lfisher@essenmed.com | Agent | Intention Healthcare | 2026-01-27 | $65.00 | $65.00 |
| Mandisa Singleton | msingleton@essenmed.com | Agent | Health Home | 2026-01-28 | $65.00 | $65.00 |
| Jazmin Olsen | jolsen@essenmed.com | Supervisor | Health Home | 2026-01-28 | $65.00 | $65.00 |
| Yvette Matsikure | ymatsikure@essenmed.com | Agent | Health Home | 2026-01-29 | $65.00 | $65.00 |
| Segun Oladapo | soladapo@essenmed.com | Agent | Health Home | 2026-01-29 | $65.00 | $65.00 |
| Fawaz Odutayo | fodutayo@essenmed.com | Agent | Health Home | 2026-01-29 | $65.00 | $65.00 |
| David Rotenberg Rotenberg | drotenberg@essenmed.com | Supervisor | Health Home | 2026-01-29 | $65.00 | $65.00 |
| Eileen Ndobed Enang | eenang@essenmed.com | Agent | Health Home | 2026-01-29 | $65.00 | $65.00 |
| Yetunde Jeje | yjeje@essenmed.com | Agent | Health Home | 2026-01-29 | $65.00 | $65.00 |
| Jose Alcides Martinez Garcia | josegarcia@essenmed.com | Supervisor | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-01-29 | $65.00 | $65.00 |
| Tynisha Mc Call | tmccall@essenmed.com | Agent | Health Home | 2026-02-02 | $65.00 | $65.00 |
| Sashwat Adhikari | sadhikari@essenmed.com | Supervisor | Health Home | 2026-02-02 | $65.00 | $65.00 |
| Memoudou Abalola | mabalola@essenmed.com | Agent | Nursing Home | 2026-02-02 | $65.00 | $65.00 |
| Ayodele Oyepero | aoyepero@essenmed.com | Agent | Health Home | 2026-02-03 | $65.00 | $65.00 |
| Alaa Mohamed | almohamed@essenmed.com | Agent | Health Home | 2026-02-03 | $65.00 | $65.00 |
| Aikhomu Harold | aharold@essenmed.com | Agent | Health Home | 2026-02-03 | $65.00 | $65.00 |
| Darius Tomlinson | datomlinson@essenmed.com | Supervisor | Health Home | 2026-02-04 | $65.00 | $65.00 |
| Thwe Z Win | twin@essenmed.com | Agent | Health Home | 2026-02-09 | $65.00 | $65.00 |
| Michell Jordan | mjordan@essenmed.com | Insights Data Analyst | — | 2026-02-10 | $65.00 | $65.00 |
| Katherine Tejada | ktejada@essenmed.com | Agent | Patient Experience | 2026-02-10 | $65.00 | $65.00 |
| Angie Almodovar | analmodovar@essenmed.com | Agent | Health Home | 2026-02-10 | $65.00 | $65.00 |
| Lovia N Gyimah | lgyimah@essenmed.com | Agent | Health Home | 2026-02-10 | $65.00 | $65.00 |
| Onika Mc Kinnon | omckinnon@essenmed.com | Agent | Health Home | 2026-02-10 | $65.00 | $65.00 |
| Ahmed Z Ibrahim | ahibrahim@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Maliq Giles | mgiles@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Marco A Barreto | mabarreto@essenmed.com | Supervisor | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-02-11 | $65.00 | $65.00 |
| Syed M Kazmi | skazmi@essenmed.com | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-02-11 | $65.00 | $65.00 |
| Oghogho Osunbor | oosunbor@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Mohammed Hossain | mohossain@essenmed.com | Supervisor | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-02-11 | $65.00 | $65.00 |
| Yalexus L Rolon | yrolon@essenmed.com | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-02-11 | $65.00 | $65.00 |
| Alieu P Bah | abah@essenmed.com | Supervisor | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-02-11 | $65.00 | $65.00 |
| Tamunotokini Atiegoba | tatiegoba@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Ebot Mengot | emengot@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Ananya Surapaneni | asurapaneni@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Sylviastella Peteranaba | sypeteranaba@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Princess Odio | podio@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Anthony Welch | awelch@essenmed.com | Supervisor | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Vanessa Carolina Sanchez Trana | vtrana@essenmed.com | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-02-11 | $65.00 | $65.00 |
| Juliana A Di Bella | jdibella@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Alondra Avila Rincon | arincon@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| German G Sandoval Sandoval | gsandoval@essenmed.com | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-02-11 | $65.00 | $65.00 |
| Kandice B Reid | kreid@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Anna Liza Rosario | arosario@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Abiodun O Elias | aelias@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Tawana St Paul | tpaul@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Milagros Rodriguez | milrodriguez@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Patience Nwafor | panwafor@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Krupa A Mathew | kmathew@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Thalia Rivera | thrivera@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Miguel Rodriguez Health Home | migrodriguez@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Maria O De La Cruz De Baez | mbaez@essenmed.com | Agent | DCE-ACO | 2026-02-11 | $65.00 | $65.00 |
| Paola Vasquez Abreu | pabreu@essenmed.com | Agent | BTC Call Center | 2026-02-11 | $65.00 | $65.00 |
| Yaser Shalby | yshalby@essenmed.com | Agent | BTC Call Center | 2026-02-11 | $65.00 | $65.00 |
| Priscilla S Adu | padu@essenmed.com | Agent | Intention Healthcare | 2026-02-11 | $65.00 | $65.00 |
| Danielle M Crews | dcrews@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Yeisy S Reynoso | yreynoso@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Ogundemuren Adesimisola | oadesimisola@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Timothy O Olorundare | tolorundare@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Obiora G Ozougwu | oozougwu@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Olga M Bohorquez | obohorquez@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Azra M Mili | amili@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Ayodeji E Olawumi | aolawumi@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Anuoluwapo S Aruwajoye | aaruwajoye@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Nidia A Teruel | nteruel@essenmed.com | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-02-11 | $65.00 | $65.00 |
| Azeez O Kasumu Iginla | aiginla@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Chantell S Wilson | chwilson@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Daisy Alvarenga | dalvarenga@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Erica A Ononiwu | erononiwu@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Chinanu I Nwankwo | chnwankwo@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Olayide O Olabumuyi | oolabumuyi@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Henry F Pacheco Torres | hetorres@essenmed.com | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-02-11 | $65.00 | $65.00 |
| Emily Pena | epena@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Sagar J Panchal | spanchal@essenmed.com | Supervisor | DCE-ACO | 2026-02-11 | $65.00 | $65.00 |
| Kwasi O Murray | kmurray@essenmed.com | Supervisor | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Rosemary U Ogar | rogar@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Chukwudinma Nwabueze | cnwabueze@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Taghogho V Apochi | tapochi@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Jennifer St Rose | jrose@essenmed.com | Agent | EMA/UC Call Center | 2026-02-11 | $65.00 | $65.00 |
| Mayelin Mojica | mamojica@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Onyinye E Ebiliekwe | oebiliekwe@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Toni Elias | telias@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Ngwing Namekong | nnamekong@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Covenant Ojo | cojo@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Kolade Ogunremi | koogunremi@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Debra Young | deyoung@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Neisha A Williams | newilliams@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Yanina Prado | yprado@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Kate Mbu | kmbu@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Jasminie Monessar | jmonessar@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Tete Ikpeme | tikpeme@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| David O Okofoh | dokofoh@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Rita Odiwanor | rodiwanor@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Latasha Roberts | lroberts@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Janet Olayinka | jolayinka@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Uduigwome A Anita | udanita@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Anayshia Taylor | antaylor@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Chiemeka Ukoh | cukoh@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Lynda Oguike | loguike@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Laure Pithon | lpithon@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Shalise M Banks | sbanks@essenmed.com | Agent | People and Culture (HR) | 2026-02-11 | $65.00 | $65.00 |
| Hussein Ninalowo | hninalowo@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Evette L Sadler | esadler@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Celestial Baffour Gyau | cgyau@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Rhonda Mc Donald | rmcdonald@essenmed.com | Supervisor | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Gyemfuah Anim Mireku | gmireku@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Chidinma N Izima Ukenta | cukenta@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Nnawuihe Mbaegbu | nmbaegbu@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Hammed Bankole | hbankole@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Lissette Francis | lifrancis@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Barbara Ijebuonwu | bijebuonwu@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Sonita A Acha | sacha@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Oluwatosin F Osegboun | oosegboun@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Oluwatosin F Odofin | oodofin@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Poojaben P Patel | popatel@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Evelyn Edebei | eedebei@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Felipe F Miron Linares | flinares@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Stephanie Hernandez | stehernandez@essenmed.com | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-02-11 | $65.00 | $65.00 |
| Pratibha Call Center | pratibha@essenmed.com | Supervisor | EMA/UC Call Center | 2026-02-11 | $65.00 | $65.00 |
| Onyinyechi Jennifer Emeri | oemeri@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Elva Javier | ejavier@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Haiyu Zhang | hazhang@essenmed.com | Supervisor | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Wildy R Clervil | wclervil@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Opemipo Momoh | omomoh@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Zuham Moreno | zumoreno@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Venis Mc Gill | vmcgill@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Oluwabunmi Adeyemi | aoluwabunmi@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Isaura Correa Rogel | irogel@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Clara Takem | ctakem@essenmed.com | Agent | Health Home | 2026-02-11 | $65.00 | $65.00 |
| Maria Jarquin | mjarquin@essenmed.com | Supervisor | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-05-11 | $65.00 | $65.00 |
| Mercy Kyeremeh | mkyeremeh@essenmed.com | Supervisor | Health Home | 2026-07-11 | $65.00 | $65.00 |
| Rita Despiau | rdespiau@essenmed.com | Agent | Health Home | 2026-07-11 | $65.00 | $65.00 |
| Tracey Archer | tarcher@essenmed.com | Agent | Health Home | 2026-07-11 | $65.00 | $65.00 |
| Francisco Taveras | ftaveras@essenmed.com | Agent | Health Home | 2026-07-11 | $65.00 | $65.00 |
| Kiara De La Cruz Sarmiento | ksarmiento@essenmed.com | Supervisor | Health Home | 2026-07-11 | $65.00 | $65.00 |
| Kym Echandy | kechandy@essenmed.com | Agent | Health Home | 2026-07-11 | $65.00 | $65.00 |
| Diego J Valdez | dvaldez@essenmed.com | Supervisor | Health Home | 2026-07-11 | $65.00 | $65.00 |
| Imelda Tavas | itavas@essenmed.com | Supervisor | Health Home | 2026-07-11 | $65.00 | $65.00 |
| Krysten Despiau | kdespiau@essenmed.com | Supervisor | Health Home | 2026-07-11 | $65.00 | $65.00 |
| Joseph Rodriguez | joserodriguez@essenmed.com | Agent | Health Home | 2026-07-11 | $65.00 | $65.00 |
| Stecy M Diaz | sdiaz@essenmed.com | Agent | Health Home | 2026-07-11 | $65.00 | $65.00 |
| Sharon Philip | shphilip@essenmed.com | Agent | Health Home | 2026-08-11 | $65.00 | $65.00 |
| Josefina Perez | joperez@essenmed.com | Supervisor | Health Home | 2026-08-11 | $65.00 | $65.00 |
| Cheryl Simmons Oliver | coliver@essenmed.com | Agent | Health Home | 2026-09-11 | $65.00 | $65.00 |
| Ian Olivo | iolivo@essenmed.com | Supervisor | Health Home | 2026-09-11 | $65.00 | $65.00 |
| Timothy Koo | tkoo@essenmed.com | Supervisor | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-10-11 | $65.00 | $65.00 |
| Yameen Abouainain | yaabouainain@bronxtreatmentcenter.com | Agent | BTC Call Center | 2026-10-11 | $65.00 | $65.00 |
| Neha Purat | npurat@essenmed.com | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-10-11 | $65.00 | $65.00 |
| Freddy A Santana | fsantana@essenmed.com | Supervisor | Health Home | 2026-10-11 | $65.00 | $65.00 |
| Robin Vaughn | rvaughn@essenmed.com | Supervisor | Health Home | 2026-10-11 | $65.00 | $65.00 |
| Nohemi Cantillano | ncantillano@essenmed.com | Agent | EMA/UC Call Center | 2026-10-11 | $65.00 | $65.00 |
| Michelle Valencia | mivalencia@essenmed.com | Supervisor | Health Home | 2026-11-11 | $65.00 | $65.00 |
| Momtaz Ahmed | momahmed@essenmed.com | Agent | Health Home | 2026-11-11 | $65.00 | $65.00 |
| Rushikesh Kate | rukate@essenmed.com | Agent | — | 2026-11-11 | $65.00 | $65.00 |
| Jose Sandoval | josandoval@essenmed.com | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-11-11 | $65.00 | $65.00 |
| Tonya Thomas | tothomas@essenmed.com | Agent | Health Home | 2026-12-11 | $65.00 | $65.00 |
| Prashant Kumar | praskumar@essenmed.com | Agent | — | 2026-12-11 | $65.00 | $65.00 |
| Chanda Plummer | cplummer@essenmed.com | Agent | Health Home | 2026-12-11 | $65.00 | $65.00 |
| Channairys Garcia | chgarcia@bronxtreatmentcenter.com | Agent | BTC Call Center | 2026-12-11 | $65.00 | $65.00 |
| Rafael Briceno | rbriceno@essenmed.com | Agent | Housecalls (Intention Healthcare an Essen Healthcare Company) | 2026-12-11 | $65.00 | $65.00 |
| Archana Dwivedi | ardwivedi@essenmed.com | Supervisor | BTC Call Center | 2026-12-11 | $65.00 | $65.00 |
| Brianna Lofters | blofters@essenmed.com | Agent | Health Home | 2026-12-11 | $65.00 | $65.00 |
| Jodi Massie | jmassie@essenmed.com | Agent | Health Home | 2026-12-11 | $65.00 | $65.00 |
Deprovision 198 seats with zero January activity after a brief audit. Saves $10,890/month ($130,680/year) with no impact on active agents.
Move 175 agents (<55h/month) to AUH @ $1.00/hr. Their hours cost $4,064 vs $9,625 on seats. Saves $5,561/month. Prioritise the 52 agents under 10h.
Replace the 68.75h threshold with the correct 55h break-even in all licensing decisions. The 29-agent gap between 55h–68.75h costs ~$836/month unnecessarily on per-seat.
5 agents logged over 400h in one month (max possible ~744h). Investigate for shared logins or system accounts — these distort total usage figures and cost models.
Implement a monthly review to move agents between per-seat and AUH as usage fluctuates. A 50h agent this month may hit 60h next month. Dynamic management prevents overpayment.
With outbound at 1.5× inbound and talk time only 19% of activity, per-minute pricing on outbound campaigns could offer further efficiencies for specific agent groups.
As AI-driven engagement absorbs routine inbound volume, per-agent hours will fall. Agents may drift below the 55h threshold, expanding the AUH-eligible group. Review licensing quarterly.
Full AUH migration costs $79,512/month — $32,762 more than today. The 477 agents over 55h/month must stay on per-seat.
| Action | Agents | Monthly Saving | Annual Saving |
|---|---|---|---|
| Remove ghost/inactive licenses | 198 | $10,890.00 | $130,680.00 |
| Migrate sub-55h agents to AUH | 175 | $5,561.32 | $66,735.84 |
| Total | 373 | $16,451.32 | $197,415.84 |
| New Monthly Bill (Hybrid) | $30,298.68 vs $46,750.00 today (35.2% reduction) | ||